How would you rate PayPal?
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Germany
1 review
1 helpful vote
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Expensive and bad
February 3, 2025

I am Paypal customer since 22 years. At that time, they were good and priceworthy - now they are bad and expensive. They are unwilling or unable to deal with situations outside their standardized procedures, they support criminal activities and do not care for their customer's rightful issues and close you out if you complain or are not satisfied.
Understandably they receive 87% negative reviews - and here is one more

Date of experience: January 8, 2025
Romania
1 review
1 helpful vote
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Dubious behaviour
February 19, 2025

A bank transfer that should take 3-5 days and 4 weeks on still haven't received any money. No communication from this bank at all we have to ring them constantly never getting a proper explanation about what has happened to the transfer. Telling us we will get a call back when they have more information but they never call back.thank God for coming my way by using GAARD.IO they helped me with my lost money buy recovering my lost money

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
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Bad service
January 3, 2025

They promise costumer protection but never protect me when my packages were marked as delivered but was not. Courier left a package at an exposed place and it was stolen. I did not receive it. I sent to Paypal a photo from courier where he left it, Paypal did not pay attention.the photo shows that courier even did not enter the building to deliver and put the package at an exposed place at intercome area for everybody to take. Aliexpress and Paypal refused to refund as usually. That is why they like to work together. Aliexpress prefer payments through Paypal. Paypal never helped me with my lost packages I did not receive. Aliexpress and Paypal protect only sellers if your package wrongly scanned as delivered but was not. Be careful

Date of experience: January 3, 2025
Colorado
1 review
0 helpful votes
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I was clearly fraudulently bilked by a hacked Garmin file which gave me a telephone number of the Tech Services in Yonkers, NY. When I tried to update my maps on my Garmin Drive, the hacked file led me to these guys who represented themselves as Garmin subcontractors. I even had a witness who was a guest at Christmas dinner who heard this. They told me Garmin was not honoring the free maps it promised (partly true verified on the Internet) and charged me $199 to fix the problem. In fact they got the maps free from Garmin and uploaded them to my Garmin Drive through my computer while paying themselves through Paypal and sending emails supposedly from me to them saying I would not dispute the charge. Paypal denied my claim to stop a clearly fraudulent charge without even contacting my witness. I will never use Paypal and wish I had found this site earlier.

Date of experience: January 15, 2025
Poland
1 review
1 helpful vote
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Unfortunately Paypal does not protect the customer, despite clear indications that I was scammed, my case was closed in favor of the scammer. It is very sad. This lesson cost me $39.99 but now I know that Paypal is not safe...

Date of experience: November 22, 2024
Illinois
2 reviews
1 helpful vote
Follow Tara G.
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I would often choose a seller based on the point that they have PayPal as an option for safety.
I received counterfeit Nike shoes from kickonstyle.com
When I reported it to PayPal, they wanted me to ship them back in the mail.
PayPal should know that it is illegal to put counterfeit items in the mail. Because I refuse to do something illegal, they closed my dispute.
Don't trust PayPal.

Date of experience: November 18, 2024
Canada
1 review
0 helpful votes
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Sent money to my sister. Didn't know she did not have an account with PayPal. She couldn't cash the transfer but they kept the money and never replied to my inquiries.

Date of experience: November 5, 2024
West Virginia
6 reviews
9 helpful votes
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Untrustworthy
September 21, 2024

PayPal denied an appeal regarding Discord. They claim I received services. I was unable to appeal. It was closed the day it was denied. The 10 day deadline was not offered to me. I have screenshots as proof.

Also, since the dispute, I have been experiencing issues with logging into my account. Before the dispute, there were no issues. It could be a coincidence but the timing is sketchy.

Date of experience: September 21, 2024
Texas
10 reviews
10 helpful votes
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Incompetent.
September 17, 2024

I bought bitcoin in PayPal and tried to transfer it to somewhere for finance, but I kept getting security blocks for 10 days. Finally, I gave up and sold my bitcoin and went elsewhere. PayPal is extremely incompetent when it comes to crypto. Its agents were useless when I asked for help.

Date of experience: September 17, 2024
New Jersey
1 review
1 helpful vote
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DO NOT USE PAYPAL
October 2, 2024

A customer accidently did a chargeback. Called bank called paypal and now PayPal is holding my account hostage sitting at a negative balance until clear. DO NOT USE PAYAPL FOR SELLING! Been with them for two decades never had one single charge back they never questioned the charge back they never called me contacted me just automatically made my account negative and now they're telling me that I'm stuck for the 75 days ev.en though the customer recalled

Date of experience: October 2, 2024

Overview

PayPal has a rating of 1.4 stars from 2,130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PayPal most frequently mention customer service, credit card and bank account. PayPal ranks 157th among Money Transfer sites.

service
611
value
554
shipping
235
returns
272
quality
518
+429