NetSpend

Absolutely terrible, I would not recommend Netspend at all! My funds are never safe in my account. My account was recently compromised and $1,000 was taken from my account. It took over a month for me to get that back – issue number one. Issue two: I've called and spoken to several different representatives attempting to get a replacement card. A month has gone by, and still no card. Every time I call, they say one has been sent out a month ago and send me another, but I never receive the card after the first. So, I call back and they claim the 2nd, 3rd, and 4th cards were never sent out. I'm on hold for the 5th time while writing this, and once again, the card requested was also supposedly never sent out. The virtual card feature in the app doesn't work on my account, so for a month, I've been unable to pay bills or access my money. They claimed someone would reach out to fix the issue, but I never heard anything back. Once I'm finally able to remove my money, I am never using a Netspend card again. The employees are incompetent, the service is terrible, and most importantly, your money isn't safe.

I purchased 2 prepaid cards and didn't activate immediately. Should have! So now I have $0 on both cards. So a word to the wise, don't buy a prepaid card and not activate it immediately!

NetSpend is the worst bank I have ever dealt with. Their customer service reps are a complete joke. DO NOT USE NETSPEND. If anyone has any negative social media links, please share with me so I can spread the word.

Back in December 2023 I had a fraud claim open and settled in a claim to have mailed me a check to my mailing address here we are in March 2024 and these people have to say message me anything or send anything in the mail and when I call it is they have working for him have no knowledge of what they're doing or any procedures to get your money back and the emails ha see any emails I've sent them and they said they don't know what I'm talking about when I have proof in my email and in my physical mailbox. So it needs to happen to companies like this. We need to come together and sue them and bring them down so they don't get away with garbage like this and they message you saying contact their email don't waste your time just take them to court.

I was a loyal NetSpend customer for many years with any trouble. All of a sudden just before my payday, I called NetSpend to ask a question, when I found out that my account had been closed! They did this without calling, texting, writing, or emailing me! I asked why, and got an answer that made absolutely no sense at all! Unfortunately, I live from payday to payday. So, because they decided to close my account just before payday, my family and I were left without any way to access my money! That was almost all of the money that I had in the world! We live in a hotel right now. I have to pay for it weekly! It is by the grace of God that we didn't end up getting put out into the street all because NetSpend! It took me a week and a day to finally get my payroll check! It costed me $27 just to cash the check that they sent to me! They put me through all of this for no reason! Future or present customers of NetSpend beware! They will burn you! This is a chicken crap company.

I bought a visa netspend card at Walgreens for my kid to play games online. It wont activate. I set up an account to no avail. I emailed netspend. No help there. I "chatted" and...no help there. I called. It wants me to give my social security or pin. I have no pin! They send me a card to set up which had nothing to do with the prepaid card I bought from Walgreens. So frustrated.

Do not use or open accounts with them scamm I did direct deposit my job biggest mistake I ever made in week I have to call them 20 times eveytime I use the card my account blocked seriously every single time I did ready cancel the account with them you will be so sorry if you do open account with net spend

Took 3 weeks to get card, then 3 phone calls to get it activated for the app wouldn't do it, then 5 phone calls to attempt to put money on the card to be able to use which still won't allow to do it not online on the phone and not in the app spent way took much time and effort to even consider using it ever!

I was given a NetSpend Debit card of $50 as a bday gift. I tried to activate it online only to be told to call their customer service number. I called and spoke to a rep and they said I have to talk to the primary account holder. It was purchased as a gift and no account holder is listed on the account. I can't activate the card and now the person who paid $50 plus the NetSpend $2.95 fee is out of pocket. NetSpend is a rippoff and scam. I have a copy of the receipt. I hope more people realize that this company is out to make money off of people and will take advantage at any cost. Please stay clear of them! Go get a reputable debit card at a local credit union or local bank.

My brother died and I contacted their customer service. I was informed of what documentation was needed to have access to his account. Information was sent. When I called back, the representative was rude, told me the account was closed and the balance was $0. I said I know he had just received his disability checks right before he died and I know he had money. I was told I wasn't allowed to know that information, even though I'm next of kin. They are keeping money. I've filed a complaint with the FTC.
I am the guardian to my disabled son and I was trying to help him. They refused to take my guardian papers so I could help him. It became easier to withdraw the funds and open an account with a credit union.
It has really been disappointing dealing with this company as I morning my brother's death from an OD