How would you rate Green Dot?
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New York
1 review
0 helpful votes
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Big $#*!ing scam
January 14, 2025

What a big $#*!ing scam! They steal your money. Would not send a check in the proper name. So this check is worthless no one will cash it. And my rating would be negative 100 stars

Date of experience: January 14, 2025
Oregon
1 review
0 helpful votes
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Lost IRS Refund
December 30, 2024

After TurboTax entered the wrong bank information, Green Dot was tasked with depositing the refund in my account. When the refund did not appear in my account I contacted the IRS and was told to contact Green Dot. BTW this is not easy unless you want to open an account. Green Dot informed me my refund had been deposited in a Chase account and I was given a trace number. Chase was very helpful in trying to track it down. This was no surprise since I have never had an account with Chase. After months of going back and forth with the same response from Green Dot it dawned on me that my bank, Charles Schwab, also begins with CH. I contacted Schwab and sure enough my refund was in my IRA. Green Dot did not even know the bank where the funds were deposited.

Date of experience: December 27, 2024
Tennessee
1 review
1 helpful vote
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The card says ATM use but when I call they representative said in store use only, that is false information and very nasty and rude!

Date of experience: December 2, 2024
California
1 review
1 helpful vote
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Pos
December 1, 2024

POS Bank. My mom whos 68 years used Quickbooks Money, which is a Green Dot subsidiary. Their POS had faulty fraud detection on her twice and held $6,000 of her money for 75 days, and they wanted to hold it longer. Don't trust these services or Quickbooks banking, a bunch of frauds. We will be filing a complaint with the CFPB. No one knows what they are doing, and they don't have real bankers, just Virtual Assistants from the Philippines.

Date of experience: September 30, 2024
North Carolina
1 review
1 helpful vote
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They have closed 2 separate accounts and have "lost" my ***** dollars tax refund but lied about returning it to the IRS. And I can't access 1500 dollars in my separate account BC they closed the account and never offered me any explanation. I reported it to the federal reserve BC they are already under sanctions for money laundering.

Date of experience: July 8, 2024
Texas
1 review
1 helpful vote
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SCAM SCAM SCAM.
February 2, 2024

How do they even sell these anymore. GENUINELY. I put 65 dollars on a green dot debit card right? I did all the instructions- & STILL! Cant get my money back. I tried putting in the card digets at least…19 times & it still said "congrats! You are one step closer ahead to having a green dot card" & i pressed activate & it immediately said the exact same thing over & over. Fed up! I want my money back!

Date of experience: February 2, 2024
Washington
1 review
0 helpful votes
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Horrible Customer service
February 24, 2024

People if you are reading this now. DO NOT get this card ever. It is the far worse card I ever had. I got my IRS refund and they blocked my card several times. Their wait time to talk to someone is at least an hr. Seriously do not get this card. Their fees $7 a month.

Date of experience: February 24, 2024
Michigan
1 review
1 helpful vote
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The worst customer service
May 4, 2024

Do not buy Green Dot products when something goes wrong there is no customer service at all my card would not activate and it's been 4 days and still no resolution one lie after another I will never use Green Dot ever again and I recommend you don't either

Date of experience: May 4, 2024
Tennessee
1 review
6 helpful votes
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I had my income tax put into account and had my money sent to other people six different times. I disputed the first one all money sent and denied my dispute. Almost 800.00 dollars green Dot is a scam and poor excuse for a bank. My account was left with 33.00 dollars they are sorry people that steal your money and are a fraud.

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Date of experience: April 14, 2022
North Carolina
1 review
1 helpful vote
Follow Nathan C.
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You cannot register or activate temporary cards. I've tested this out several times and have come to a firm conclusion. Whatever is happening in this company is obviously dubious, likely nefarious. Do not buy. Make a police report.

Date of experience: January 22, 2024

Overview

Green Dot has a rating of 1.4 stars from 679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Green Dot most frequently mention customer service, debit card and monthly fee. Green Dot ranks 16th among Debit Card sites.

service
316
value
311
shipping
73
returns
76
quality
303
+86