I had all my belongings stolen while I was admitted into the Hospital for a heartattack. I didn't know that my son's ex drug addict girlfriend was there when I was admitted. After spending 13 days in ICU I was released to my home. When I got home my house was robbed. I called police. I filed a Report. $50,000 lost later I received a call from the police that my son's ex was trying to forge and cash one of my checks. When i got there i did ID her and had her arrested. She still had my phone and ID on her. I was given back to my phone by police. I used MY phone that was recovered by police to file my FRAUD claim with Netspend. Since she broke into my home she had access to ALL my documents and passwords she needed to get in my accounts. Netspend is saying they denied my 1796.00 claim because I used MY phone to file the claim. Not one merchant I spoke with said the Netspend ever verified these charges. She thought I was going to die, but she still covered her tracks. She used all my cards to transfer in and out money so to look like I was doing it. I submitted to Netspend my police report and proof I was in the hospital those dates and they are still denying my claim because my stolen phone was used in the commission of a crime. I have wrote all the way to the president, but he just keeps having these people call me to tell me my claim is denied. They do not investigate claims. What I did not tell the president is I am a quite well known actress. I am going to take my voice and make people aware just had bad Identity Theft is and how these credit card companies say they take fraud seriously are all a bunch of liars. I have a Netspend card to send money to my granddaughter and my mother in law. I can get credit cards, but Netspend was convenient. Please if you are a victim of fraud and your credit card company won't payout your claim contact the FDIC. They want to know if the banks they are insuring are not paying out victims of Identity Theft when those victims have concrete proof they are victims. Needless to say. I haven't heard from my drug addict son since January 27th either. So I am almost positive my only child was involved as well and that makes this even worse. I am a victim and I am the only one suffering. I had to cancel everything and I barely have access to funds. I am disappointed and disgusted with Netspend.