GoodRx

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Illinois
1 review
1 helpful vote
Follow Tomasz S.
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Scamming at its finest...
September 19, 2023

They'll take advantage of you any way they can...they advertise one price on Google search, in my case 30pills for $18.70. Then you go through very unclear process of answering few questions and all of a sudden I'm already charged $49 - just for automatic chat. Then I pick up my prescription and it's another $48 for 12 pills. Nurses on the chat have no idea about pills quantity and dosages.
In short what I thought would be convenient way to get around 36 pills of my medication for around $20 according to their advertising turned into 12 pills worth $97...
Never again!

Date of experience: September 19, 2023
GoodRx R. GoodRx Rep
over a year old

We're sorry you've had a negative experience with GoodRx Care, Tomasz; we would like to investigate this further. Please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

North Carolina
1 review
1 helpful vote
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I was surprised
September 25, 2023

I was very skeptical about this in the beginning. The wife and I lost our insurance, so we thought we would give it a try because we needed a discount on our meds while waiting for the new insurance to kick in. To my surprise, I saved just over $250 on one medication by comparing prices at different pharmacies. It definitely saves a considerable amount of money when you don't have insurance. I would recommend this for anyone who doesn't have insurance. I never give 5 stars, nothing is perfect.

Date of experience: September 25, 2023
GoodRx R. GoodRx Rep
over a year old

Way to be your own advocate and finding savings for you and your wife, Gary! We're are very happy to hear we were able to help you save.

Georgia
1 review
0 helpful votes
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Price quadrupled w/o notice
September 12, 2023

Signed up for GoodRx gold at $9.99/mo and Gold home delivery of prescription for $12.40. $2.40 more the Walmart, but no waiting in line so worth it. Last thru 3 automatic refills then without notice billed $86.40 for same meds. If you go to pharmacy you can decline prescription if too expensive. GoodRx charges beforehand, so no opportunity to decline. Moving to Amazon.

Date of experience: September 12, 2023
GoodRx R. GoodRx Rep
over a year old

We understand your frustration and confusion, Carl, and would be happy to look into this. Please give us a call so we may begin our investigation. We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

California
1 review
4 helpful votes
Follow Kent M.
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To save money, GoodRx uses people from non-English speaking countries to work their call centers. They did not understand my basic questions and give guidance that was simply incorrect -- a true lack of training and incompetence. Also, GoodRx advertises special one-time pricing that simple isn't accurate. Please don't trust this company with your medication. I ended talking to my pharmacy (CVS) and they had their own discount plan which was cheaper. Thanks for nothing, BadRX!

Date of experience: February 22, 2024
Michigan
1 review
1 helpful vote
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This would've been my third year using GoodRx. Ive had nothing but problems every time I use them. I've had this prescription prescribed to me by THEM the last two years. Mind you I've been on this medication for 8 years. I've had migraines my whole life and more from my concussions. I see a neurologist for that. Never EVER did they say I can't take my medicine due to migraines. GoodRx randomly decided they couldn't give me my prescription because "I get migraines." Such a long process for absolutely nothing but stress. Let alone the endless loop I had working with customer service. Horrible. I will never use them again.

Date of experience: August 31, 2023
GoodRx R. GoodRx Rep
over a year old

We're sorry you had a negative experience with GoodRx Care, Jewels. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. We have reached out via SiteJabber for more information so that we may find your appointment in our system. Please reply to that request iwth your full name and the email address used for your appointment, so we may begin our investigation as soon as possible.

California
1 review
1 helpful vote
Follow Steven L.
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This scam site, probably out of India, cited me a price for a medication of $89. When they said "order the prescription" at any number of pharmacies, they said the price is normally $***** but they "discounted" it to $*****! Are they kidding? Are they for real? No one pays $***** for a medication. I told them I wasn't buying a car, cancelled my membership and demanded my money back from their "care team." They refunded the money but they are complete scam artists. Don't give them ANY credit card information! These people are crazy with their phony coupons. Avoid them at all costs.

Date of experience: March 10, 2024
GoodRx R. GoodRx Rep
over a year old

We're really terribly sorry to hear that your GoodRx Care experience was not the best Steven. Our service is limited to certain prescriptions we are able to fill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy discuss your appointment. Please send us a message through your GoodRx Care account, and we'll be more than happy to help. https://goodrx.co/3R1EDOp

New Hampshire
1 review
0 helpful votes
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GREAT
April 28, 2024

Big semi-easy saving at C.V.S. Massachusetts locations.
Sometimes the cashier acts like it is bothersome to lower the insurance cost to the NICE Goodrx price. I Think this "coupon shamming" is taught to them through corporate culture. Maybe they drank the (C.V.S.) koolaide. But you have to stand your ground so they lower the cost.

Date of experience: April 28, 2024
GoodRx R. GoodRx Rep
11 months ago

Hello John! We are so happy to hear you found savings with a GoodRx coupon! Pharmacists will, usually, first process your script with the insurance on file; when you provide a GoodRx coupon they have to reprocess you medication. To save time, and hopefully frustration, you may want to provide the coupon before pick-up, either when you drop off your script or by calling in. Hope this helps!

Tennessee
1 review
0 helpful votes
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Terrible experience
September 9, 2023

I requested a birth control prescription which Ive already had and they refused to give it to me because the doctor said that a 98/68 BP was too low! This is a completely normal BP and I've already had the exact medication. Needless to say they charged me for this too.

Date of experience: September 9, 2023
GoodRx R. GoodRx Rep
over a year old

Hello Emily, we would like to apologize for your negative experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, and have delayed hours on the weekend. Please keep in mind, it is not a live chat, and someone will respond as soon as possible.

Michigan
1 review
0 helpful votes
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Waste of Time
March 15, 2024

As of 1/1/2024 they are not accepted at the CVS I just went to. Even though they claimed they had my medication there for $118 via GoodRx this was not the case. CVS wanted to charge $279 - sorry not going to pay that.

Date of experience: March 15, 2024
GoodRx R. GoodRx Rep
12 months ago

Hi there Bryan, we would like to apologize for the difficulties while at the pharmacy. Please give us a call so we may provide you with assistance, our team would be happy to speak with the pharmacy on your behalf! We can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT.

New Jersey
1 review
0 helpful votes
Follow Avin A.
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Not sure why so many negative reviews - so far I had only great experience with goodrx. Best prices, better price than my insurance can provide. This is a steal!

Date of experience: October 30, 2023
GoodRx R. GoodRx Rep
over a year old

We appreciate your review, Avin!

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55
This company responds to reviews on average within 1 day