CVS

I have been shopping on the CVS website as well as in store for years... I am an ExtraCare Plus member (pay a fee monthly or yearly and receive $10 ExtraCare bucks added to your account monthly)... At times I have had trouble with coupons, but the CVS reps can see the mistake and help with it... I'm not sure what the issues are now with CVS... I placed an online order for pick up and utilized the coupons/ExtraCare bucks attached to my account... The deal I thought I was getting was spend $30 get $10 ExtraCare bucks back... I spent over $30 and got 13 cents back, which was for basically shopping at CVS... I contacted the CVS ExtraCare 800 number and the rep Lilly stated I shouldn't have used my coupons... I explained I always utilize my coupons/ExtraCare bucks once everything is added to the cart whether I am shopping in store, online, or online for store pick up... I also explained whether you're shopping in store or online, the system doesn't ask if you want to utilize coupons until right before you make your payment... Lilly continued to state once my coupons/ExtraCare bucks were used that made my total go below $30... I was like of course my total went below $30 after utilizing my coupons/ExtraCare bucks, and it states as long as my total is $30 or more before any coupons/taxes are added my reward is granted... I asked Lilly if I couldn't utilize coupons/extra bucks on my account what's the point in being awarded them; furthermore, why do I pay a yearly fee to CVS to receive a $10 extra bucks coupon monthly... Lilly stated there was nothing he could do and asked if there was anything else he could help me with... I have never heard of not utilizing coupons/ExtraCare bucks that are attached to your account, and I was disappointed with CVS to say the least that they didn't even try to look into what the issue could have actually been...

I can't speak for all CVS products, but I bought their water flosser, and it was very poor quality. It only lasts for a few months to a year, and not even. The first time I bought it, it worked fine for a few months and then just like that it stopped working. I changed the batteries and tried to fix it, but it simply just would not work so I had to buy a new one. When I bought the new one, it worked fine for a few months. I changed the batteries, kept it clean and enjoyed it for a few months and then one day it had low performance, so I changed the batteries and cleaned it, and used it and then I tried to turn it off, but it wouldn't turn off, so I slammed it down and then it just stopped working like that. It is simply a bad product. A warranty should not be that short for a water flosser. I know that because, years ago, I used the Water Pik water-flosser and that worked well for years so I am going to buy that one again and I think that you should too. Take my advice, be careful what kind of water flosser you buy and don't buy the CVS brand one because it is no good.

I'm enjoying it so far, but there is a learning curve and I'm still in it. I've lost a few savings opportunities by not knowing about the time clocks & a few of my potential rebates that were clicked on disappeared when I tried to submit them. Now, as soon as I'm in the store, I check Ibotta to see if my rebates are still present & clicked on; then as soon as I get in the car, I submit before they disappear. That's part of the learning curve. I used to wait until I got home or even the next day, but no more. I'm hopeful it will continue to get better & better. I learn more about the site all the time.

CVS Pharmacy web site is the WORST! I can never speak to a pharmaist. They almost never get my prescriptions right. They do not validate that my medication is covered by my insurance. My doctor's office called in my latest precripts FOUR times and they still do not show them.

Can anyone recommend a good pharmacy in Katy Texas?

Thanks, FRUSTRATED

CVS delivery offers the convenience of receiving healthcare products and prescriptions at your doorstep. The plus side is the accessibility of ordering essential items online. Additionally, their delivery service ensures timely arrival of medications and healthcare essentials. However, there are drawbacks to consider. Delivery times can be inconsistent, with some orders experiencing delays without clear communication. Furthermore, issues with order accuracy and packaging have been reported, leading to dissatisfaction among customers. Overall, while CVS offers convenience, improvements in delivery reliability and order accuracy would enhance the overall service.

We realized we were being billed approximately $5.00 a month for Extra care. Apparently when my wife was at CVS buying medical supplies she was signed up for Extra Care. CVS has no documentation that she signed for the program. She probably indicated when asked if she wanted a discount and she would have of course say yes. Also, to sell at the counter to someone buying Chemo supplies and is about 70 does not sound like it is anyone's best interest. After, almost an hour on the phone it appears we may get a refund.

The various CVS pharmacies I've been to always seem understaffed. It is difficult to get good care because of understaffing. I've heard I will no longer be able to phone CVS and reach a human. When my doctor renews my prescriptions, I'm having them sent elsewhere.

My doctor called in my meds to be refilled. I've been on these meds for 15 years. 2 days later I go to cvs to pick up the medicine. They tell me that they are waiting for insurance approval. I said I need the meds cause I am out so I will pay cash for the medicine. Then they proceed to tell me that I can't get the meds unless I have authorization from doctor to pay for the medication with cash. The doctor is the one who prescribed the medication. I'm sure he doesn't care how it's paid for.

Corporate CVS It's obvious that you dont value your customers at the pharmacy. I've transferred my prescription three times now, and at each location, I have to wait upwards of thirty minutes in the store or drive through. Its not a peak time issue as I have tried on several ocassions different times. Your employees are consistently courteous and diligent in their efforts to assist the customer. It's also clear that you don't value your staff because nobody should work nonstop at their job dealing with irate clients. You run a multimillion dollar corporation, so stop being so avaricious and straighten things out.

I've been in the Carepass plan for a very long time. For the past six months or so I've attempted to use my $10.00 at CVS and been told each time that I wasn't in their system. Ironically they continue to take money out of my account for the Carepass plan. I've called numerous times and they always told me (their customer service is NOT in the US) that they fixed the problem and I can use the $10. I went today (reminder this has been going on for over 6 months) to CVS and again was told I was not in the system. Again they took the fee out of my account. I canceled the plan and told the person I spoke with that CVS stole money from my account and that I wanted to be reimbursed (for over 6 months). He said all they could do is allow - yes he said allow - me to have $10. WTF! CVS sucks, they are thieves. If you are with this crooked program get out while you can!