I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care at all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience.
We purchased parts with the exact part number as on our parts list. However they did not fit. I knew they went returnable, however I emailed them and explained the problem. They said they would let me return them under the circumstances. I still have that email. The total of parts was around $125. I paid for shipping both ways. They gave me $30. And will probably resell the parts!
Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.
Ordered assembly parts from them for 80$ and received one component (part) not whole assembly. This is scam seller. They use words to foul you and pull money. Started credit card dispute to get money back. Do no do business with them read reviews first to see others opinion. I am not only one get scammed by them
I bought 3 go kart motors May 2021. Once came in July. Another around September. The third is MIA. 9 months and counting. NO response emails and no way to get my $611 back for third motor because it is beyond the time to dispute a charge. BOOOOOOOOOOOO
I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house. Received an email saying that the order was canceled because the address didn't match and to place a new order with the correct address. So I did exactly that. I get a text saying trying to reach out regarding your order. This is fraud. I tried calling tbe number get another text saying don't call back. WTF? No wonder they have horrible reviews. Plan on driving to tractor supply tomorrow and buying one from them. What a joke. I even sent him a picture of my driver's license that matched my credit card info. Don't waste your time w this clown.
Well one of my fellow customers said it best I'd say they have horrible service except they have no service at all? In their attempt to be technically proficient you can never speak to anyone. I tried to purchase some stuff at their recommendation through there so called sister company GTC manufacturing. No one had either no one had either company no one had either company no one at either company owned any part of the transaction and kept referring me back and forth. One idiot even told me not to order any longer because their site was for wholesale only. I'm sure they're going through a lot ofChallenges however we have many credit card challenges and I strongly suggest you stay away and buy your toys elsewhere, unless of course you want to be over billed, build twice in many cases or totally frustrated
Their phone number says you have to email them. Says they aren't answering the phone or checking messages. I sent 4 or 5 emails to them with no reply. I understand if covid is putting things behind. But it's like these guys 100% gave up, but have their website running like they're still in business. I wouldn't fault them on delays if they were open and honest. But they aren't even remotely doing that.
After filing a complaint with the BBB, I received a call and voicemail from someone in the company saying that since I am such an A@@hole, they wouldn't be doing anything for me and they suggested that I should go *** myself. What a group of professionals!
I'm betting that when it goes to court that the judge is going to love hearing the voicemail. All because I had the nerve to demand that they honor the warranty.
I purchased a go kart from them. It arrived in a damaged crate. The crate had been impacted so hard that it bent the metal cage and forced the go kart back and broke the rear hold down. It bent part of the steering rack. After assembling the go kart (I am a retired mechanic) oil leaks from the bottom of the crankcase, and when you turn the fuel valve on fuel pours from the carb overflow hose and bowl vent. I contacted them and after promises to correct the issues, they simply stopped replying. I asked for contact information for whoever handles the warranty and was told to google it. I have a worthless piece of junk and they have nearly $2000 of my money. Avoid these thieves. Next step is the BBB and then on to court.
Ordered assembly from them for gokart. Page description states assembly brake pedal $76. I received metal part worth $7 on ebay. Assembly is multipart assembled component not one part. I thought it was mistake so requested assembly and have been told this is what i ordered and they refuse toke return. Just not been able to return is enough to not buying from them. I guess if you have what you want and there will be some damage you will get in trouble with them so better stay away. There are better places to make business with
Overview
GoKartsUSA has a rating of 1.2 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoKartsUSA most frequently mention customer service, credit card and mini bike. GoKartsUSA ranks 11th among Go Karts sites.
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- Benicia, CA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members