OMB Warehouse

Ordered a couple hundred in parts from OMB. Was disappointed when the parts arrived and 75% of my order was not there. Made contact with them, took them 2 days to ship the missing parts. Then shipped the parts using their slowest shipping option. I was already delayed two weeks for the parts and now have to add one more week onto it.

OMB's form of apology was a 20% off code for my next purchase. Assuming there would be more purchases made on their website.

Most unethical and unresponsive company I have ever dealt with. Called about part confirmed pricing, told to order on-line which I did for same price. Order confirmed and my card was charged. 2 days later, I get email of mistake in price and that I need to pay additional $122 for Lawn tracker deck ordered. Called company and indicated as the price was confirmed twice and card was charged requested they complete order based on agreed current terms, that or have manage call me. A day later, I get a email indicating my order has been cancelled and charges refunded. Not only do they engage in illegal practices they are a completely unethical company. Learn from my mistake and use anyone but this company.

I bought a billet rod. One of the bolts was slightly bent. Which I couldn't tell until it was installed and the crank wouldn't turn. They basically told me I get a zero warrantee on performance parts, even though it was their fault. If you have any problem whatsoever with your product. You might as well just forget about getting it replaced.
I am the president of a North West Indiana Group and you best believe that I will never endorse this company again and I am getting the word out there to everyone about this incident

I ordered tires from omb warehouse one of the tires I ordered were back ordered they did not say anything for 5 days I changed to a different tire that was cheaper they didn't ship my order till 4 days after that so I get my 2 tires and the one was right that I changed from the back order and the other was wrong they sent a cheaper version so they haven't returned the balance as of yet so tbc! Find a reputable company cause this one is not! Buyer beware

Customer service rep just wanted to cry about how they are a small family company instead of helping me with the problem. I paid a lot extra for the part I needed to be overnighted to my house and then after it shipped I find out it won't get to me for 3 days I called fedex and they told me it's a problem from omb I called omb and the little girl said she can't do anything for me she can refund the 4 dollar part but not the 25 dollars I paid for faster shipping and wanted to complain to me that they are a small family company sorry sweetie I don't care about how small your company is when you mess up you fix it but apparently y'all do not never order anything from this company use gopowerspots.com I told them my problem this Saturday morning and my part will be here the following day Sunday as an overnight package should be do not use omb warehouse just go to gopowersports.com

Received the part fast, but it was the wrong part. I was asked to provide pictures, then told it was correct.
Even though i asked the lady to look closely at the part # stamped into the part (in the picture) and compare that to the number on the invoice, which IS the part i ordered.
She STILL argued with me,
When i told her it didn't physically FIT.

That wasn't enough. Now they want ME to pay for return shipping, OR take an in-store credit! (like i'd EVER do business with them again)
Completely disgusted with the lack of professionalism, i called Visa. They are backing me.