Expedia CA

Just an awful experience. Made a booking and got a confirmation number. When the email failed to appear for confirmation I called the telephone number to speak to an operator. They couldn't find my reservation from 30 mins prior and then couldn't offer me the same deal. Then the reservation was over double the original with 50% in taxes! $219 became $309 after taxes for a single night. When asked to explain the operator in another country told me it was tourist and Christmas taxes! I made 3 calls and each offer was different. The booking was reduced from $249 to $146 but was back above $300 with conversion from USD to Canadian funds. Add in $90 for taxes and the booking was $309. The prior booking didn't register EVEN THOUGH I GOT A CONFIRMATION NUMBER because the original operator told me that he only needed my credit card number to hold the reservation. The third operator explained that the prior operator was in error and needed my complete credit card info INCLUDING the expiry date and CVC number. Then he wouldn't offer me the room at a discounted rate like the first 2 calls and the 2 beds became a king only. When I refused the booking the alternatives were dive motels QUOTED IN Canadian funds with only $11 taxes on a $150 per night booking. When I asked about the discrepancy the operator in India could not explain it. It was very deceptive. Just an awful experience that wasted a whole lot of my time. Never ever use Expedia.

Truly predatory practice to have cheaper non-refundable rooms. Booked a room for 5 days for work 2 weeks prior, due to unforeseen incident the job at that city is cancelled 5 days left to the reservation. Went to my booking to cancel to get a refund only to find out that I can't. The fact that they have this cheaper option to entice people to opt for and suddenly things go wrong and you can no longer go and the hotel can't do anything and Expedia just gives you the finger and waves your money they just scammed you out of is disgusting. Called the hotel to see if they can do anything about it and they say that because I did it through Expedia its out their control and calling Expedia they just point their finger at the hotel. Its not worth losing all your money you spent please just call the hotel directly. I truly wish Expedia had a more open place to see reviews on their platform like you would if you googled a store and right there you can scroll to see the reviews. They need a lot transparency on this. AGAIN JUST CALL THE HOTEL! NOT WORTH LOSING ALL YOUR MONEY WITHOUT A REFUND!

I booked a trip recently thru Expedia for my 65 yr old wife. I have booked countless trips in the past with Expedia and had good service.

Not so much this time.

Seat map for Westjet flights was inaccurate. I paid money for seat selection then was informed by Expedia via email that I needed to contact Westjet. I couldn't get through to Westjet by phone or email. Very frustrating.

My wife ended up in a middle seat between two bubbas. She was livid.

I was angry. I chatted online with an agent on Expedia who said I could have gone to the airport and talked to an agent. I live 30 km from the airport. I don't think so.

So, I'm done with Expedia. You can't contact them when you have a problem and they don't take responsibility for their actions.

I made a hotel reservation through Expedia in September 2023 and my credit card was double charged. I have spent 5 hours on the phone over a period of three months trying to get this refund to my card. Expedia has promised multiple times to provide my refund but it never appears. My last call just now was 1 hour 30 minutes and then they told me their system was down and they'd call me back. Literally the worst company I've EVER dealt with.

I booked a car rental with Expedia, and they showed me a $700 bill, which I was fine with. However, what they failed to do is to display all the additional charges that the rental company itself (Sixt) has.
If you book directly with Sixt then they show those fees upfront, so I'm left wondering why in the hell does Expedia not show those charges if they are already available if you book directly.
Once I got home I got hit with another $500 bill for those extra charges. Never book car rental or airfare with Expedia, it's a scam.

On the image, none of the charges marked red were provided by Expedia, but available upfront on Sixt

I don't even know where to start. I'll put it this way. They ruined my vacation to the point where I would have preferred to stay home, $3,000 later. Please take my word for it. Never, ever use Expedia.

Rude, with no knowlege of thier position. If you need to cancel, they will demand $350.00. Absurd! I will make sure people think twice before booking a trip with these ignorant and uneducated people. I was put on hold 6 times, and each time he came back, a different story. This guy was so rude I wonder about Expedia.ca. I think charging me $350 to cancel is $#*!ed. I don't know how this guy even has a job. Total muss.

I can not even describe level or $#*!ation of this customer service. They do not want to give my credit. They do not want to answer any questions. They never answer. If you have a credit with expedia, forget about your money