Overview
HotelPlanner has a rating of 4.3 stars from 1,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very friendly, kind, courteous, and charming
Character 50 49,48 47,46 45,44 43,42 4140 do I have enough characters yet? How is this part of the survey the worst part having to fill in all the characters if I had known that I probably wouldn't have bothered
I was unfamiliar with the area I was going to and I I am traveling with a small dog. Sean could not have been more helpful. He went above and beyond what was necessary to find me a place that would accommodate pets and I had some other confusing issues since I didn't know exactly where I was going and what it was near anyway he was just amazing😘
Hello Jill,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sean, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called Asheville Hampton Inn on Brevard road for the coming weekend and spoke with Alex. What a great experience. He was very accommodating and professional.
He covered every detail in the reservation without being all drawn out. He was pleasant and friendly and I appreciated it very much.
Went over my questions on amenities and facility.
My many thanks for the professional way he took the reservation. If in the future anyone who has the pleasure you'll understand.
Thank you Alex
Bruce
Greetings Bruce,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
In the beginning of my conversation with Crissa, I asked her if she was actually answering the phone at the hotel I wanted to stay at and she clearly told me YES. That turned out to be a lie. I also told her I did not want cancellation protection. Crissa said she was not going to charge me for that. But she still tried to charge me that fee and I caught it before the credit card charge went through. This lady lied to me twice and I don't appreciate that.
Good Morning Rickey,
Thank you for bringing this to our attention, I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com
Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Sarah Jane helped me with a last minute reservation for the Dallas Southlake area. Despite that being a shortage of hotels, Sarah Jane effortlessly relieved my concerns by finding my family and I appropriate lodging. She saved our trip
Greetings Rozell,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called Bring Frodo to see if they could help with a reservation TODAY for me and my husband and cat and dog. She quickly made a suggestion and even called to be sure there would be space for us. Very friendly. I had no idea that kind of help was available Made my day!
Greetings Paula,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I stay at your hotel when I visit my daughter and her family. It's has always been a pleasure to stay there and all of your staff has always given top notch service. I just made reservations with Lauren and she was very professional and extremely helpful to me.
Hello Bruce,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Fernando did a great job helping me secure a mobility accessible room close to the downtown Mercy One Hospital in Des Moines. Originally I intended to go to the Holiday Inn, but there were no rooms that met our needs. He searched to find us another room closeby that would work for us. We have a distance to travel to get the medical help we need. It is so much easier when we can have accomodations the day before and day of medical procedures. Thanks
Greetings Mary,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Fernando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Mr. Edgar was very professional and very Accommodating with my request! Speaking with him, insuring I selected the right Accommodations for my stay and answering my concerns! Kudos to Edgar making me feel at ease!
Greetings,
Thank you for bringing this to our attention, I'd love to help! I have searched our system with the information provided but I am having a hard time finding your reservation, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rent,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles