Worst company. No customer service. They "misplaced" our order we paid for (twice), ignored our ETA requests, tried to re-bill behind our back, and 3 weeks later our event is nearly here and they still haven't even started. No apologies, no attempt to make up, not even ownership on the huge fail. DO NOT ORDER with these guys if you have a deadline or care about your presentation. There are better companies out there who actually care about their customers, their reputations and providing an actual service.
As a professional business consultant, I am working with plenty of vendors. Therefore, I need to say I am more than drastically disappointed in Displays2Go they not only provide 0% customer service past their '90-Day-Policy' but also don't have quality products. The unit we bought in March broke in October, in the attempt to use it for the 4th time only. That is sheer unacceptable. If a company cannot provide quality products, they should at least provide quality service to offset that issue, or provide quality products in the first place to be able to put less focus on customer service. However, being deficient in both is not a great user experience and I will never again recommend any Start-Up to use this vendor.
My recommendation: Find a better company!
Elisa, we are so sorry to hear this and we would certainly like the opportunity to make this right. Your experience is not indicative of the service we strive to give nor of the quality of product we expect to deliver and we truly apologize. We have sent you a message requesting your contact and order information so that we may look into this and try to turn your experience with us around. We appreciate your feedback tremendously and hope to be able to win back your trust.
Ordered one sandwich board easel sign on 7/6/21 and shipping tracker still showing it will ship four days after graphics are approved. I know I'm never going to see it and the two August events, for which I ordered it, have passed. There is no answer to email, call or chat for help. Do not order from this outfit. I should have been smarter. Out $134. Ugh.
Karen, we apologize for the delay in receiving your order and the lack of response from our support team. We understand your frustration as this is not the shopping experience we strive to deliver. We would like to get in contact with you to try to make this right. Please send us a message with your order number, email, and phone number so that our customer care team can reach out to you.
Ordered from displays2go we had an issue with the freight company and with the display. Displays2go listened to me and made sure i was taken care of. I cannot believe how great there customer service is. I highly suggest displays to go. Knowing if anything goes wrong im taken care of. You just cant beat that
Jon, thank you so much for taking the time to leave us such a nice review and recommendation. We aim to offer each of our customers a pleasant shopping experience, beginning to end, and while we're sorry to hear that you had a hiccup with the freight company, we are so happy to hear that we were able to rectify the situation for you. It's a big deal to us that you felt confident you had our support throughout the process. In our opinion, this is the best kind of compliment we could ever receive! We truly value your business. Thanks again for your kind words.
Return an items, I called few times and speak with 3 different peoples each time. Now it has been 2 months, I haven't received my return. They tell me they will call me back each time, But No. Nothing... If you ever think about, you might need to return an items. I would stay away from this place.
Hi, Ethan. We sincerely apologize for the inconvenient delay and the lack of communication you experienced throughout your return. We understand your frustration as this is not the customer experience we strive to deliver, nor is it reflective of who we are as a company. Our customer care team has resolved this issue, and we'll use your feedback to ensure this doesn't happen again. Please don't hesitate to reach out if you need anything in the future. Thank you.
I own Muller Insurance, Established in 1906 in Hoboken, NJ. We are a family-owned and operated business and are licensed in 30 different states. I have to say that dealing with Susanne Aubrey was a pleasure. She was really helpful after we received an order that was missing a part. Without Susanne, the Display2Go would not be proudly displaying my office advertising signs. Thank you Susanne so much! I highly recommend this company! Sincerely, Roger J. Muller, Jr.
Thank you so much for taking the time to leave us such a great review and for submitting your picture of your sidewalk sign, Roger. We are very happy to hear that our customer care team was a pleasure to work with and that they were able to assist you with getting the missing part for your order. There's no doubt that you are the most important part of our business, and we're delighted to hear that your experience reflected how much we truly value our customers. Thanks again for your kind words.
I'd like to update my review on the integrity of Displays2Go from July. I was very unhappy with the lack of service I got regarding a damaged item our school had received until I wrote a review on here. After the review the company responded very positively and have replaced the whiteboard which was damaged. I appreciate the fact that they made it right for us.
Thank you very much for taking the time to review us again, Beverly! We are beyond thrilled to hear that we could turn your experience with us around. We appreciate you giving us another chance so much!
They did not ship on time and I even called in to pay for express shipping. It was only after I called, did they actually ship and then we had to re-direct the shipment because it was late. Now I'm going to have to fight with Fedex to find my banner. What's the point of having a ship date posted if they aren't going to stand by it.
We are very sorry to hear that you are having this experience with your order, Anne. We would like the opportunity to try to turn this experience around. Please send us your order number, phone number, and email address and we will have our customer care team reach out
I ordered an display, they never told me ahead of time I would have to book an appointment ahead for the freight company. I checked the delivery tracking information on the daily, to be said delivered to my address. The tracking information is incorrect, I called the tracking company they use and they said someone at the business signed off on it. They took back the item and then never sent me a receipt of my refund to top it off, and then finding out they didn't refund me my shipping cost for a mistake that was not my fault. I was even willing to reorder the same display! Screwed me out of 250$$$$.
We're sad to hear that you've had such a tough experience shopping with us, Dhanveer. We would love the chance to try to win back your trust and get this resolved for you. Please send us your order number, phone number, and email address and we will have our customer care team reach out to make this right.
Absolute worst service. I spent close $200 and was going to order more, thankful I didnt. I had a hard time communicating with them, the live chat wasn't friendly, I finally had a rep email me with no solution, then of all things when I wasn't happy with the product and the mistake they made (they told me a sign would be acrylic but it came in foam core... they didn't offer to problem solve. Customer service is NOT a priority so purchase at your own risk!
Jeanne,
We are so sorry to hear about this tough experience with Displays2go. We would like the chance to make this right for you. It is in the very core of our values to make every experience with us enjoyable and fruitful for our customers so we hope to get the chance to turn this around favorably for you. We have sent you a direct message in the hopes of getting the best method of contact for you so we can begin to find you a solution. Our apologies again.
Sincerely,
Displays2go
Overview
Displays2Go has a rating of 3 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Displays2Go most frequently mention customer service and return policy. Displays2Go ranks 6th among Point Of Sale sites.
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Sadie, we sincerely apologize for the delay and the lack of response from our support team. We understand your frustration as this is not the shopping experience we strive to deliver. We would like the opportunity to turn this experience around for you and to make this right. Please send us a message with your order number, email, and phone number so that our customer care team can reach out to you. You may also reach out to our customer care team directly at info@displays2go.com or 1-877-671-8061.