Epos Now

Epos Now has been a solid choice for our restaurant.
The system has really helped us with bookings and managing tables.This has been a great option for us as we can customise it to our particular needs.

We're still in the set up of our business, but its been super easy to use, adding product and such.
However we've been having an issue with interesting with our online store, have been trying to call but the phone system literally goes dead after saying "in order to help you better, please choose from the following options" nothing. Their online chat doesn't ever seem to be online either. Getting a little frustrated as I've been reaching out to no avail it seems

This company ties you in with other companies to get better pricing but between them and their partners non can deliver. Training was horrific and people turnover daily at this makeshift company. Go elsewhere, we were told they specialize in Restaurants and that is not the case. 700 dollar paper weight and stuff kc in a contract!

This company lie and mis-sell their product. The sales team are very slick but only interested in signing you up to an expensive support package. Without it there is NO support beyond the initial 30 days and if you try to then cancel support, the company lock you out of your system.
I was invoiced and charged for add-on products I specifically told them I did not need or want and it took weeks of phone calls and emails to get a refund.
The company won't respond to emails- they only seem to operate by phone call and then lie- there is no resolution to complaints.
My till system works ok- but it isn't intuitive and the back office doesn't give me the functionality I expected in terms of analysing my sales, profits and costs.
I bought in haste and would never use this company again by choice.

I reviewed epos before but I think I only gave it 3 stars. However after todays update they have added a feature that prints out the balance of the loyalty points each member has on every transaction.

This makes the system perfect for us and was the primary reason we brought an epos system.

The updates come thick and fast and I would totally recommend this system now to anyone running and members club or a similar business.

Thanks

Hayley

Initially we just bought a complete solution for my clothes store. The actual till is as to be expected, but the back office control system is the really useful bit. I'm able to add on new products and make price changes on my laptop whilst sat home watching eastenders! It has really helped highlight to me what products are actually selling without me having to rely on my memory and guesswork.

We've now purchased a tablet, which we're using for stock taking.

Avoid at all costs.

COMPLETE LACK OF TRANSPARENCY

There till will not connect to a portable router. After spending a couple of days with the account manager who involved their technical team, their system will not connect to the portable router.

As it stands.Getting a fiber connection is very difficult as my business is in an old building and will require the council to dig up approximately 60ft of pavement and could take months for the work to be done.

Other POS companies use standard devices with no issues.

Now they are expecting me to pay £49 a.month for nothing. They can get lost.
I let expert market know and they were disgusted.

Whatever complaint you raise, they do not uphold it. They are criminal.

DO NOT CHOSE EPOSNOW.

We was in need of a quick turn around for a new EPOS solution for our shop. We are due to open in 5 days and had been let down by another solutions providers at the last minute.
I wish I would have found EPOS Now from the beginning as the service was brilliant and made the process so easy. The staff are friendly and really push their limits to make sure your needs are met.

Dominique was the lady who I dealt with, she is very knowledgeable, friendly and really pushed to get the solution to us within the time frame. All in all, an extremely pleasant experience.