Kevin Perez tricked me into moving from the restaurant manager. We lost $***** in one month as they did not integrate the online and third-party orders. It has been 2 months, and customer service and Kevin failed to answer calls or emails.
Shift4 came into Aurora Soho for more than 5 years now, like it was meant to be. Payments? Smooth as silk. Support? Juan's got our back, making everything feel personalized and stress-free. Our customers and team are happier. Big cheers to Shift4 for making things easy and efficient!
Thanks for the shoutout, David! We're happy to hear your experience with Shift4 has been seamless and stress-free for over 5 years at Aurora Soho. We're here to ensure seamless payments. We hope to continue to exceed your expectations!
My opinion is the system is very easy to use, and a nice system. We use the Online ordering and the free website they gave us which using AI was set up within 10 minutes! We also use the wireless Skytab mobiles for our piece of delivery drivers and they work well. Thanks!
Hey Diego - Thank you so much for your kind words! We're thrilled to hear that you find our system easy to use and efficient. We truly appreciate your support and look forward to continuing to serve you!
The sales team promises the world - specifically a 2.5% overall processing rate. After 3 months, my processing was up over 3% - when I called to get it fixed, they refused. What a huge hassle, now I am going through the whole process again. These people are without integrity.
Hello Joel — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
If you get approved, it will take probably 60 days. When opening a restaurant, you do not have time to waste on your POS system. The new third-party verification is absolutely horrible, and the sales team cannot get any help to update the customer. Horrible!
Hello – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Shady business practices, Useless customer service, poor equipment. Trying to leave this company after a year and a half and now we are told about an early termination fee. We were told when setting up this account that we were not under contract. Very deceptive. Nothing but trouble as we have literally spent hours on the phone with customer service.
Hello Russell – We apologize for the inconvenience you've experienced, and we appreciate your feedback. We strive to provide transparent and reliable service, and we're sorry to hear that your experience did not meet your expectations. To address your concerns and investigate the situation further, please reach out to us at reviews@shift4.com with your contact information and issue details. We want to ensure that any misunderstandings or discrepancies are resolved promptly and fairly. We value your business and want to make things right. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.
Dan is a pure professional. Without Dan, I am quite certain any other sales rep would have sold us the wrong equipment. This is because my business runs with a store credit function that is vital to function in its ecosystem. For this we needed the older refreshed equipment, not the newest version. Dan did his research and confidently provided the equipment we needed to operate in this way.
Thank you *******@Shift4 for your guidance and support.
Talk to you soon,
Travis
Hi Travis. Thank you for your kind words! We're happy to hear that Dan provided you with exceptional service and ensured that you received the right equipment for your business needs. We strive to understand our customers' unique requirements and provide tailored solutions to help them succeed. We appreciate your business and look forward to continuing to support you in the future. If you ever need any further assistance, please don't hesitate to reach out to us.
The standout feature of Skytab POS at Rico's Chicken is its incredible speed and user-friendliness. It has remarkably streamlined our order processing, enhancing our ability to serve customers promptly and accurately. This efficiency is vital in our fast-paced dining environment, ensuring customer satisfaction and smooth operations.
Hey Milton - Thank you for your positive feedback! We're thrilled to hear that SkyTab has enhanced order processing at Rico's Chicken and can't wait to continue working together.
I've had the worst experience with this company. Tickets disappeared, the system went down, money lost. They don't seem to care. Trying to cancel and get no help. Worst experience I've ever had with a credit card processor. I'd avoid at all costs.
Hello Carrie – We are sorry that your experience with our services has fallen short of expectations. Your concerns are valid, and we genuinely care about your satisfaction. We’d like to hear more about your experience and work with you to resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to improving your experience. Thank you for sharing your feedback.
I got a new POS system keeps having network issues between their devices. Tickets wont send & Computers will disconnect at random times. Its hard to get any support from them on the phone or chat. If you send a email you will hear back days or weeks after. Was just on chat waited 15 minutes to someone to join chat only to be left in the chat with a "agent" for 10 minutes without a word from the agent only for him to leave the chat. Now waiting for another agent. Going on 20 minutes wait again. This company is also parent company of Future POS avoid Sky tab or Future POS.
Hi Juan – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
Overview
Shift4 has a rating of 1.7 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shift4 most frequently mention customer service, credit card and pos system. Shift4 ranks 99th among Payment Gateway sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.