One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm.
Its disappointing how bad their service has become.
At least if you can't provide live support, provide a step by step guide online of how to solve issues.
We as businesses run till late and weekends.
Avoid this service If you have time.
Epos has been a lifesaver for my bakery. The system is incredibly user-friendly, and my staff picked it up quickly. I love the inventory management features and the detailed sales reports. It's given me valuable insights into my business that I never had before.
Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.
Epos Direct has an excellent support team. They always try to resolve issues quickly. I am very much satisfied with the support team. They respond immediately and stay connected until the issues are solved.
We ordered till system from Epos Direct a few days ago. The technical support we have received was very much satisfied. The support team has good knowledge about the system and is very helpful in setting up the new System. Thank you! Highly recommend Epos Direct!
I really love how easy Eposdirect is to use both online, you can quickly add customers, send estimates or invoices, and track them. You can set up a basic shopping cart system to sell products and send customers to the URL for quick purchases. Well done!
Hi Kim
Thanks for the feedback which is highly valuable.
Kind Regards
Epos Direct
The worst company to deal with, my system
Broke down, so i bought two brand new systems, its been two weeks and guess what, i still cant use it properly, they loaded 4 years old spreadsheet all goods with vat!
Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.
Like most people, we researched the EPOS product range on the web, decided what to buy and then searched for the best price and service. EPOS Direct came up best. They handled two phone contacts well, but the best bit was their sales executive Ria. They were all really excellent, keeping us in touch right up to 15 minutes before delivery. We've used a number of suppliers over the years and this was our best experience. Also, the guys making the drop and setup were efficient and customer focused. EPOS Direct is a sound partner to work with.
Technical people done an amazing job helping me setup, configure, and test my new POS system. They were very patient, helpful, and do really goes out for the customer. They go above and beyond in customer service and shows what reliability means. I absolutely recommend working with EPOS Direct. Scale of 1-10 for customer satisfaction, I would rate them 10 for their service.
Overview
EPOS Direct has a rating of 4.1 stars from 126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EPOS Direct most frequently mention support team, customer service and good knowledge. EPOS Direct ranks 3rd among Point Of Sale sites.
We offer branded hardware with the worlds favorite pos software at affordable prices and the options to pay installments.
All our products are backed by our round the clock support desk manned in the UK between London, Manchester and Wembley. Our international support desk is based out of Hyderabad, India support our international clients.
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- London, England
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Business History
From its inception in Holborn, London the company has expanded to strategic showrooms across the UK and customers ranging from the small to the very large.
Call today for a free of charge consultation or visit our showrooms: 08000336888
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Niraj
Thank you for taking the time to leave a review.
Kind Regards
Epos Direct