I ordered 2 Epos direct systems in December 2015 after some persuasive sales talk from one of their reps and eventually ended up paying a deposit of £400 + vat
Within a couple weeks I had found a better deal that Epos direct couldn't match and I decided to cancel the order.

I sent them an email confirming the cancellation and waited for the company to reimburse me, I waited and waited and called and called.

The person I needed was NEVER, EVER, in the office, or was on a lunch break or was not in that particular day and nobody else could help.

After countless emails and phone calls including a call to a manager on 30th November 2016 where I was promised that my account would be credited within 2/3 days, as usual nothing EVER happened, no money was credited to my account and there was no phone call or email explaining their position, in fact when I think about it they have NEVER, EVER sent any email confirmation or acknowledged ANY of my concerns.

Today (8th December 2016 I threatened to go down to their office to collect my money but soon realised that this was not the right way to go about things which is why I have decided to speak out and let other people know how this company treats their clients.

I would love to put the names of all the individuals involved in this debacle online but once again I guess this would not be the right thing to do.

Next week will be a year that I have been waiting for my refund and this is totally unacceptable, all I wanted was to be refunded but I am STILL waiting. They are in breach, as I have never received their equipment or signed any contract with them, and they are holding onto my deposit and refusing to refund.

DO NOT ENTERTAIN EPOS DIRECT/ENOVATIONS... AVOID THIS COMPANY!