Buyee

Even though their website states that their insured delivery, which cost an additional fee, will compensate for product damage from shipping, they do not compensate at all even though they agree that there was damage from the shipping.

The product received was also different from the listed representation. They merely apologized and seek the buyer's understanding without providing any remedy.

While anyone wants to be able to buy simply, quickly, and transparently these days, BUYEE offers a service that is completely opposite to these principles.

This intermediary between international buyers and suppliers of goods based in Japan is of rare complexity and has a Customer Service without any flexibility or sense of the customer.

1) I placed an order for 7 items, only 1 item was retained and 6 of them deleted without any explanation. I was not given any possibility to cancel the order despite the major changes made unilaterally.
2) There is a complete lack of clarity on the costs and operating processes. The chain of the different fees charged by Buyee is made to add 9 successive levels of fees that are totally opaque when placing an order, then announced over time:
1) service fees
2) option fees
3) domestic shipping costs
4) international shipping costs
5) BUYEE warehouse storage fees (if applicable)
6) consolidation fees (if applicable)
7) package reinforcement fees (if applicable)
8) photo service fees (if any)
9) customs taxes (if any)

The translation into English is bad and one is mistaken about the meaning of "Insured delivery" included in the "option fees".
You are first charged at the time of order for 1) and 2), without any idea what the domestic and then international shipping costs will be.

In the end, I placed an order for 11,000 yen which was reduced by BUYEE without explanation to 2,000 yen.
Shipping costs 3) and 4) were announced to me afterwards at 6,000 yen, which is 300% of the amount of the remaining items in my order!

So I ended up being forced to choose the disposal of my package, without any refund. The cost of the items as well as the domestic expenses were lost in full (2000 + 2000 yen), after 2 months of negotiations that remained useless.

I have had dozens of exchanges with BUYEE Customer Service, all sterile and unsuccessful, because this company remains firm in its positions, closed to any acknowledgement of its wrongs as well as to any concession in favor of the customer that any entity with the slightest commercial consideration and respect for those who make it live.

In conclusion:
- BUYEE has terribly complex and opaque operating rules, generating unexpected additional costs at various stages of the order processing process
- a "Customer Service" in name only, having no commercial sense or interest of the customer

I ardently recommend not to use the services of this unpleasant, unpredictable and expensive intermediary.

I wrongly placed order "Y***********", I sent out email to cancel immediately (within 1 minute), it was out of office time and Buyee did not reply, the next day they just confirmed order placed and cannot be cancelled.

I requested to use coupon which is valid and within period instead, once again they confirmed cannot use without confirming the details. This company just simply ignore all customer reasonable request, their customer services sucks & horrible, i felt like being robbed, I will never use it ever again.

Their fees are high, exchange rates always higher than others, communication is so weak, they replied everything by the book like a machine, if you ever use them, be careful and have to get ready to enjoy no services.

For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.

They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.

Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.

I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.