Overview
iPostal1 has a rating of 4.6 stars from 3,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, friendly staff and timely manner. iPostal1 ranks 4th among Software sites.
Instant Feedback
I am concerned that it is not obvious where my recurring pricing is located on the website and how to see it. I've looked several times and still can not see where I've paid, how much I've paid, and when my next payment is expected. Very discerning.
It is extremely disappointing that there isn't a local number available, therefore, I had to upgrade to a toll free number.
I was told, I cannot try again without giving up my current number.
This has caused a hault in my business and I will be discontinuing my services soon.
Hi Christie,
Thanks for your review.
We are sorry for the issues you described.
Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.
You are always able to add additional phone lines to your plan for an additional fee.
We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.
Hi Dana,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience.
Sincerely,
IPostal1
I recently switched to your service and I am very pleased. The other company raised my rates twice in seven months and I had to call myself to check the status of recent mail and then pick it up myself. This is a much more convenient platform. Thank you.
Hi Jessica,
Thanks for your great review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.
Hi Robyn,
Thank you for your review.
We are glad to hear that you are generally satisfied with our service.
Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.
Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.
Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.
Sincerely,
IPostal1
I received a very important letter, that had to be mailed to me while I was in Europe.
I did not have any idea of how to do it from my computer. I called customer support and a very professional, patient and efficient agent helped me do it in about 15 minutes.
I'm very pleased with the service and would recommend iPostal1 to anyone who has a need for this type of service.
Hi Armando,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.
Sincerely,
IPostal1
The individual was nice but I felt rushed when he was helping me change my password( he didn't wait to see if I did the process correctly). I figured it out.
Hi Shannon,
Thanks for your positive review.
We truly appreciate that you took the time to share your experience, and we are happy to hear that you were able to log back in to your account.
Sincerely,
IPostal1
I do wish that I wouldnt be surprised with a $2 fee just to pick up my mail everytime I go, in addition to the mothly sub I pay. That was a surprise. Other than that I am thankful for your services and thank you for the support
Hi Anne,
Thanks for your great review.
We are glad to hear that you are generally very satisfied with our digital mailbox service.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Please understand why we charge for optional services like scanning mail content, shipping, or picking up mail. Our pricing strategy is to keep the monthly mailbox price as low as possible and charge for optional services when customers use them. If we included more ‘free’ services in the monthly fee, the monthly fee would have to go up, and people who don’t use these services would have to pay more for no benefit.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. Pickup pricing does vary by location, and details on pickup fees are available by each address listing on our Locations page. When picking up letters, the pickup fee is for any number of letters. There is a pickup fee for each package.
You always have the option to move your digital mailbox to another iPostal1 address, where you are only charged to pick up packages, not letters. We can make this simple and fast.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1
It would be great if there was an option where all mail is opened and the first page scanned, then we could pay a fee to scan the rest of the pages. It is sometimes difficult to know whether the mail is spam or not, just looking at the envelope exterior. Thanks
Hi Pat,
Thanks for your positive review.
We appreciate your valuable feedback and are always looking for ways to improve.
If you are interested in limiting your junk or spam mail, please take a look at the iStop Mail service that we offer.
If you would like to let us know more specifics, please write to us at service@iPostal1.com.
Sincerely,
IPostal1
I have not used my service, but will in the near future. However, I do think that I will opt for a new address.
Hi Charla,
Thanks for your positive review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
You always have the option to move your digital mailbox to another iPostal1 address. We can make this simple and fast.
Our Customer Service team will reach out to follow up with you.
Sincerely,
IPostal1
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
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Hi Thomas,
Thanks for your review.
We want you to have a great experience using iPostal1.
You can view your payment history and all previous transactions made for your account in the Transactions tab. You can even download your payment history during any date range that you select.
You can view your current plan and next subscription renewal date in your Mailbox Settings.
We have no record of any attempts on your part to contact our Customer Service via email or chat.
Our Customer Service team will be reaching out to follow up with you.
Sincerely,
IPostal1