They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution:
- Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages.
- Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer.
- You'll be lucky to get an email response.
- Chat "help" can go around in circles between unnamed "departments" with no resulting action.
- If they make an undertaking to do something, it's unlikely they'll follow through.
Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.
Affordable shipping rates and fastest delivery also good customer support experience.
I got my package on time and in safe condition
Highly recommended
I recently had an outstanding experience with you. From start to finish, the process was smooth and efficient.
What truly impressed me was the lightning-fast shipping. My order arrived well before the estimated delivery date, and the packaging was secure, ensuring my items arrived in perfect condition. The tracking system kept me informed every step of the way.
A big thank you to the entire team for exceeding my expectations!
Choosing Global Shopaholics for my international shipping needs was a decision I'll never regret. Shipping a phone and a laptop from the USA to Pakistan could have been a nerve-wracking experience, but with them, it was the opposite. Their customer service is a cut above, providing swift, empathetic support that genuinely makes you feel valued and taken care of. The delivery was on time, which is a testament to their efficiency and commitment to customer satisfaction. It's refreshing to see a company not just meet, but exceed expectations. For anyone in need of a trustworthy and efficient freight forwarding service, Global Shopaholics is the way to go.
I already received 5 packages and so far I have no complaints. The support always helps me trough my doubts and concerns. Definitely is a good experience.
It was an honor for me to have your services at my disposal, I really loved them, so responsible and punctual, mine lasted just 15 days. But it's a shame that Global doesn't have the Province of Moxico as a field of action, I had to travel to Huambo to receive the order... Add the province of Moxico as one of the provinces of action.
Thank you for the services!
Firstly I would like to thank you for your services.
As for the shipping price, I thought it would be affordable, but it wasn't.
For an iPhone xr, I thought I would pay $45 at most but I paid $65, $24 which is already a lot. As for the time between, the shipping specifications said that the package would be delivered in 12 to 15 days, but I received the package in 16 days. I think the delivery time needs to be adjusted.
Mediocre customer service.
Don't be mistaken by the 'typically answers within minutes' bot title.
It took 6 days between the delivery and time my package was finally located. It just turns out that when you fill your SN-number as suggested, it gets cut on a major retailer (Dell) and thus lost. And no, you don't have a word of apology for their poorly designed addressing convention. No apology and no appreciation for investigation and reporting.
Then it takes more than a day to 'consolidate' a single package.
Then you receive the invoice that does not match their 'shipping rate calculator', since they obviously forgot 'handling' and consider a laptop 'dangerous goods'.
Then you pay and they ask for your personal information: the driver's license, passport, CC, then a video of you holding them, etc.
Don't even know what comes next.
I can't say how disappointed am I. NO way I use this service in the future.
Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholics.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.
Thank you
The site doesn't use the same methodical ways of shipping like other sites, you tell them what you want and they will do it to the T with extra care if you specify it in the special requests. I shipped a bunch of very big hardcover books and collectable comics which arrived safely. I have used different sites and this one gives the BEST prices for shipping among their competitors and customer service is fast within working hours. I have been in contact with Elia and i have had an amazing experience so far. Will be using them for a long time.
It's a big fraud company, I support please never ever use their services at all. They simply hold shipment, asks invoices, IDs and bank statement and debit card images and all. Finally, they ship different package. I have purchased iphone 13 red color for $799. They received the shipment and I requested them to ship my brother address inside USA. But they delivered an iphone 13 green color box with iphone XR damaged phone. If you want to lose money then only use Globalshopaholics
Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.
Answer: You're right! They won't respond to you. Actually that's the real problem, you don't matter to them. And I know how hard it is to be in your situation.
Answer: Hi. File a complaint with bbb. It's not the fastest way though.
Answer: They hire cheap guys working from home who lnows nothing
GlobalShopaholics has a rating of 3.2 stars from 438 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. After thoroughly reviewing your concern, we have gathered complete details. It appears that the items in question were gun parts, and it's important to note that we do not facilitate the shipping of gun parts internationally as per our policy.
Our standard procedure involves additional time for processing when customers ship gun parts, and we have maintained regular communication with you to provide status updates.
After management's approval for the return, we granted approval for domestic shipping. Once the payment was received, we promptly processed and shipped shipment.
We appreciate your understanding in this matter.