Overview
Forward2Me has a rating of 4.5 stars from 1,721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and quick response. Forward2Me ranks 3rd among Mail Forwarding sites.
I had a great experience with Joyce! She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!
The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong
Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.
We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.
Thank you for helping us improve,
I received my package in the warehouse and the staff immediately got in touch with me to arrange the best way to ship my parcel. They were attentive every step of the way and offered solutions to the questions I had, replied in a timely manner and ensured I got my goods safely, which I was really worried about because they were chocolates and I was afraid they would get squashed! But no, everything went swimmingly! Highly recommend.
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that your chocolates arrived safely. Our team takes great care to ensure every package is handled with attention, and it's wonderful to know that we could put your mind at ease.
Customer Satisfaction Team
I really appreciated that you even checked the contents of the box.
I'm not good at English, so I sent a message in poor English using a translator, but they responded politely.
I would definitely use it again.
Many thanks for the 5 star review. 😊
I lost a package with a forwarder from Germany in my first attempt. Moved to forward2me a bit sceptical but my experience has been very good.
The support I received from Jane was also top notch.
100% recommend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!
Many thanks for the 5 star review. 😊
At first, there were a couple confusing elements / things I didn't understand, but after reading their instructions and contacting an agent who was very helpful, it was actually quite easy to use! I was a bit skeptical because I've never used a service like this, but my order came safe and sound. I will definitely use this service again!
Many thanks for the 5 star review. 😊
First time using a package forwarding service and it couldn't not have been more straight forward. They provided quite a few options for delivery companies and I was pretty happy with the deal I got in the end.
Many thanks for the 5 star review. 😊
I had a great experience with Forward2Me. Their customer support was quick to respond (even during the Christmas and Holiday season) and provided confirmation shortly after I inquired about shipping items to the destination country. The shipment arrived faster than expected and in great condition.
Many thanks for the 5 star review. 😊
A shipping charge initially advertised as £39 turned out to be over £50 with all the extra nickel-and-dime cost additions before checkout finally happened. For the volume the company ships, I know they're making an astronomical profit off of shipping charges that quite small companies charge about £10-£11 for. It's a racket, honestly.
Hi Kristin,
Thank you for your feedback.
I’d like to share some details about your shipment. It was shipped using FedEx Connect Plus, which is the most economical option we currently offer.
Your shipment weighs 2.38 kg and has dimensions of 30x15x20 cm. The shipping cost is generally determined by the volumetric weight, which considers the amount of space your shipment occupies rather than its actual weight. This method is standard across most couriers, including DHL and FedEx. However, when the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight instead.
For your shipment, as it contains books, the cost of shipping was calculated using the actual weight of 2.38 kg.
We also noticed that you added the optional Combine and Repack for Safety and Delivery Confirmation Signature services.
We ensures your items are securely packaged to prevent damage during transit. This is particularly helpful for fragile or delicate contents. The Delivery signature, provides added security by requiring a signature upon delivery, ensuring your shipment reaches the intended recipient.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Customer Satisfaction
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️