AusFF

I made a concierge request through AUSFF. Their concierge request page specifically names PayPal as a form of payment, as does their confirmation email. However, upon communication with the person who would be fulfilling my request, I was told PayPal was not accepted and I was unable to make my purchase as promised.

My ordeal has gone on for over a year and a half. Ausff lost my item and did not provide any compensation or refund, nor a reasonable explanation. After a year and a half of emails they finally told me "it got lost :(" and there is nothing they can do about it. Lol. Will never trust this company with my goods ever again.

Second time I use this service and is great. They have helped minimize the volume of my boxes and have upgraded my packages to arrive faster for same amount of money (when they had the chance)! Can't get any better

I was able to a specific pair of Nike Sneakers that were normally restricted to sale within Australia only (by Nike, not government regulation, so nothinng illegal). The product arrived in 11 days and was in perfect shape. No idea if the shipping cost were higher or below average, but I felt that it was reasonnable considering it was the only option. And they even emailed me to check incorrect shipping details I provided during the purchase rather than ship it without asking any question.

I asked and paid for a box for my item and instead of putting my item in a box they slapped cardboard on top and on the bottom, wrapped it with tape and called it day. Offered zero protection and my item arrived crushed. Would not recommend. I emailIed them photos of the boxing job they did, the response was dismissive totally ignoring my concerns. Maybe I expect my boxes to have sides and that's unreasonable. So I'll post the pics here and others can decide for themselves.

I'm so happy with how quickly my item was forwarded on to me in the eastern U.S. after arriving at AusFF from the tool retailer I purchased an item from. When I learned the retailer wouldn't ship to the states, I wasn't sure what my options were, but I read great reviews about the AusFF forwarding service from others here in the U.S. who had used them, so I thought I'd give it a try. I couldn't be more pleased and plan to use them again when I order tools. AusFF's costs were very reasonable and their communication was excellent - what more could you ask for?

Originally I paid for their Silver service at AU$ 7.00 but then upgraded to their Gold service at AU$ 20.00 and they refunded me the original AU$ 7.00 back with no issue.

Had the eBay items shipped to them and Coles items hand delivered with no problems at all.

Their ID verification process needing photo ID and a utility bill only accepts PDF format online but was able to email JPG photos to them.

Paid on Monday 16th March and the items arrived on Saturday 21st March with email updates inbetween.

Really helpful staff with good comms and fast replies.

Really impressed and would use again in future.