T-Mobile
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Massachusetts 7 reviews 8 helpful votes
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Terrible Customer Service and Website
September 2, 2019
The website is incredibly annoying to access and navigate. It takes forever to load. Whenever you need customer service online, the replies takes a solid 30 minutes or more! And when you call in? Well that takes even longer because you have to keep repeating yourself and they stay treating you like an idiot. The steps to change plans makes everything so much harder to do. They make you make a whole new account and that takes a day or two and then you lose access to your online information and then suddenly you are overdue on the new plan's payment and it is all your fault.
Date of experience: August 31, 2019
Ohio 4 reviews 6 helpful votes
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Weak signal
June 6, 2023
Tryto call out and nothing happens a lot. We live in the country and signal is very weak. Seriously thinking of switching back to verizon
Date of experience: June 6, 2023
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members