Cricket WirelessReviews 389

DO Not Buy Cricket. I say worst wireless service. This company deserves Zero stars. When you encountered problems on your service or phone you will only get a digital chat customer service, no live agents and Non-existent customer service. If you forget your pin your out of luck because the will send a text verification code in which I can't do because I forgot my pin. I needed it to reset the phone but customer service online or you call them *******538 is all automated and ask billing etc but no live customer support or technical support. Please save yourself a headache, When you go to Cricket store they told me to call customer service as they can't help me to reset my phone. The store rep also added Cricket/Asurion monthly subscription which I was not asked or told at that time. I only found out when I received letter that a have a monthly protection subscription.

Their customer service is gone way downhill you try to call them and make you wait on hold forever. You try to text them and they got a robot that asked you 50 questions before they let you talk to anyone why can't a corporation this large afford to pay for real employees to deal with people's problems and why can't they afford to pay people who speak proper English to take phone calls the hell's going on also my phone's been not having service for about a week am I going to get compensated for this

I started with them a few months ago, day six my phone malfunctioned and it's supposed to be replaced within seven days through cricket well that didn't happen they made me pay to replace it, then I was coming off a friend's account and I paid to have my phone turned back on and they didn't say if they call and $#*! it back off we will they just took my money and let it go, crooked, next they wanted 40 plus 60 plus another activation fee to turn my phone back on, set up bridge pay went on phone to a few days later to get my final date to pay the rest and it gave me the date so I think I'm safe cool got a few days, nope they turned my phone off now mind you only agents are supposed to be allowed to set up bridge pay that's what they say but my phone on its own set up another one instead of finalizing the first one scam right, the next day they want me to pay another 100 dollars to get my phone back on now if only agents can set up bridge pay then how was my phone able to give the exact amount due as the text and the due date...They are crooked and don't care about their customers, all they want is as much money as they can take, they don't care about what happened they don't care that their system is not set up properly they just want more more. As soon six months hits and my phone can be unlocked I will switch run as far away from cricket as you can...otherwise you will find yourself in an endless money stealing cycle with them

When I purchased my iphone 13 and service from cricket I was told the price of the phone would be $680. A month later I get an email from someone called Progressive Leasing, which I never heard of telling me I now owe $1700.00 as they have taken over what I owe on the phone. Cricket used deceptive practices and this is nothing but a scam

Cricket wireless in Angola, IN failed to reimburse me for an account I never used. I was still in the store and hadn't used the new phone yet. The clerk had not asked me if I wanted to keep my own number before she set it up in the system. I explained that if I couldn't keep my number, I didn't want the phone. The store manager was very rude and said that I had to pay for phone line anyway. In the end they kept $60 of my money. They are not trustworthy enough to keep my business.

We added a line to our Cricket account and were charged an additional $8 to the $25 line. When we questioned the charge, the representative said it was for a protection feature that we never discussed, and I never asked for. Then, on reviewing my bill, I found an additional $8 charge for a line I added over a year ago. Again, it was a protection feature I never wanted or asked for. When I contacted the corporate company, they were sorry but would do nothing and told me to take it up with the local store. Cricket charged me twice for a feature I never asked for or consented to, and I caught them in the act. But, there is no refund for a year of charges. Buyer beware.

I haven't cried out of shear frustration in years but tonight after 2 hours of trying to get help from cricket chats I'm losing it. All I wanted to do was pay them to add one Gig to my service for the month. Hurricane Helene wiped out my town's internet so I can't watch TV or use my phone because having no wifi burned up my data in 3 days. It took about 2 hours and many customer service chats to get a very SIMPLE payment accomplished. I'm switching to consumer cellular

On 8/17/24 around 2:19pm at5420 US HWY 98 N Lakeland FL ******* I decided to upgrade phone. Although the sales associate Kelly was nice they failed to inform the following: Power cord for phone was not adaptable to wall outlet along with no AC outlet plug included in box. She also failed to mention that sim card was email and not physical to put into phone as to when I opened the box. When I got home across town I opened box and noticed the missing items. When I looked at receipt there was NO NUMBER OF STORE LOCATION to call and ask about my issue. The number you provide is a *******377 which DOES NOT allow you to speak to NO ONE. When I call your support line I got Kevin from El Salvador (outsourcing jobs) I was on hold for 19:35 minutes after speaking with him and asking for supervisor I was put back on hold by this time I was driving back to store location (GAS NO CHEAP) and when arriving at store I showed store associate OMAR my phone still on hold at 49:13 minutes. This is not customer service and definitely not worthy of a smile like your menu prompt says. Who ever or if ever reads this feedback in this day and age of social media customer feedback reaches far more people. When I work YEARS AGO with a company that purchased Cricket we did not have this type of service or lack of. Not to have a phone number for a customer to reach a store is unacceptable. They also did away with senior discounts and all discounts. I will be making it my mission to let EVERYONE KNOW how Cricket has gone down in a spiral direction.

Gonna cut to the chase. Paying for coverage on cracked screen.8 bucks a month. Told 29 bucks to fix same day in most cases. Neither is accurate and I'm pissed. It's been over 2 weeks since this occurred and my next step is to go on every review to let people know that they suck.

Other carriers can provide you with old call logs (under 2 years most carriers have them online), but not Cricket. They require you to have a subpoena, for your own records.

Their rates are very reasonable and zi gave very few dropped calls.
Their phones are bottom of the barrel wuality.The last good phone I ever got from them was an LG Frontier 2...that was 5 fyckjng years ago.
They burn through employees constantly,so most of them are dumber than drill bits.

They sell you used and defective iphones then they refuse refunds for the defective iphones they sell you this is taking advantage of their customers by refusing to refund even before the 7day purchase

My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!

I have had cricket for over a year. No Matter where I am at around 10 pm I lose my internet now my phone only will do emergency calls. There customer service people are a joke.
" I will reset you network connection. We will no longer be on this call,make sure to power your phone off for 30 min". That's the standard line to get out of the call.

I've been with cricket since 2016 and every year their data availability has been going down and down this year. We decided to get new 5G phones so it would be better. It's actually made it worse. Do not use them. I've heard the area where I live in everyone is complaining.

Cricket is the biggest piece of $#*!! Service sucks. I bought a new phone from them and it's not a new phone. It's someone else's junk they turned in. My phone just goes to calling or doing whatever it wants when it wants. Embarrassing. Oh and to type this review I had to give it a state. Bull$#*!

I have cri ket wireless hot spot I pay 90 dollars a month for 150 gig last month I was stopped at 100 gig when I contacted my local store they stated I need to contact customer support first local store useless after contacting customer support even less help and continued run around NO HELP service rep was clueless barely spoke English very hard to understand. Here are pics of my service I am paying for

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month something went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!

I recently had the misfortune of experiencing a highly frustrating situation with Cricket Wireless that has left me deeply dissatisfied with their service. In short, they double-charged me, turning what should have been a simple billing process into a headache.

Firstly, I noticed an unexpected and unauthorized charge on my credit card statement. After some investigation, I realized that Cricket Wireless had billed me twice for the same service during the same billing cycle. This blatant double charge not only caught me off guard but also left me questioning the integrity of their billing system.

Attempts to resolve the issue were met with a series of disappointments. Customer service was not only unhelpful but also seemed indifferent to the inconvenience caused by their mistake. The representatives I spoke to were unable to provide a clear explanation for the double billing, and their lack of urgency in resolving the matter only exacerbated my frustration.

Furthermore, the process of getting a refund was not even suggested.

This incident has seriously eroded my trust in Cricket Wireless as a reliable service provider. In an era where customer service is paramount, the way they handled this billing issue was unacceptable. I expected more from a company that claims to prioritize customer satisfaction.

I strongly advise potential customers to be wary of Cricket Wireless, especially if they value transparent billing practices and efficient customer service. The inconvenience caused by their double billing and subsequent lackluster response has left me seriously contemplating a switch to a more reliable and customer-friendly wireless provider.