Cricket Wireless

DO Not Buy Cricket. I say worst wireless service. This company deserves Zero stars. When you encountered problems on your service or phone you will only get a digital chat customer service, no live agents and Non-existent customer service. If you forget your pin your out of luck because the will send a text verification code in which I can't do because I forgot my pin. I needed it to reset the phone but customer service online or you call them *******538 is all automated and ask billing etc but no live customer support or technical support. Please save yourself a headache, When you go to Cricket store they told me to call customer service as they can't help me to reset my phone. The store rep also added Cricket/Asurion monthly subscription which I was not asked or told at that time. I only found out when I received letter that a have a monthly protection subscription.

I started with them a few months ago, day six my phone malfunctioned and it's supposed to be replaced within seven days through cricket well that didn't happen they made me pay to replace it, then I was coming off a friend's account and I paid to have my phone turned back on and they didn't say if they call and $#*! it back off we will they just took my money and let it go, crooked, next they wanted 40 plus 60 plus another activation fee to turn my phone back on, set up bridge pay went on phone to a few days later to get my final date to pay the rest and it gave me the date so I think I'm safe cool got a few days, nope they turned my phone off now mind you only agents are supposed to be allowed to set up bridge pay that's what they say but my phone on its own set up another one instead of finalizing the first one scam right, the next day they want me to pay another 100 dollars to get my phone back on now if only agents can set up bridge pay then how was my phone able to give the exact amount due as the text and the due date...They are crooked and don't care about their customers, all they want is as much money as they can take, they don't care about what happened they don't care that their system is not set up properly they just want more more. As soon six months hits and my phone can be unlocked I will switch run as far away from cricket as you can...otherwise you will find yourself in an endless money stealing cycle with them

When I purchased my iphone 13 and service from cricket I was told the price of the phone would be $680. A month later I get an email from someone called Progressive Leasing, which I never heard of telling me I now owe $1700.00 as they have taken over what I owe on the phone. Cricket used deceptive practices and this is nothing but a scam

We added a line to our Cricket account and were charged an additional $8 to the $25 line. When we questioned the charge, the representative said it was for a protection feature that we never discussed, and I never asked for. Then, on reviewing my bill, I found an additional $8 charge for a line I added over a year ago. Again, it was a protection feature I never wanted or asked for. When I contacted the corporate company, they were sorry but would do nothing and told me to take it up with the local store. Cricket charged me twice for a feature I never asked for or consented to, and I caught them in the act. But, there is no refund for a year of charges. Buyer beware.

I haven't cried out of shear frustration in years but tonight after 2 hours of trying to get help from cricket chats I'm losing it. All I wanted to do was pay them to add one Gig to my service for the month. Hurricane Helene wiped out my town's internet so I can't watch TV or use my phone because having no wifi burned up my data in 3 days. It took about 2 hours and many customer service chats to get a very SIMPLE payment accomplished. I'm switching to consumer cellular

Cricket wireless in Angola, IN failed to reimburse me for an account I never used. I was still in the store and hadn't used the new phone yet. The clerk had not asked me if I wanted to keep my own number before she set it up in the system. I explained that if I couldn't keep my number, I didn't want the phone. The store manager was very rude and said that I had to pay for phone line anyway. In the end they kept $60 of my money. They are not trustworthy enough to keep my business.

Gonna cut to the chase. Paying for coverage on cracked screen.8 bucks a month. Told 29 bucks to fix same day in most cases. Neither is accurate and I'm pissed. It's been over 2 weeks since this occurred and my next step is to go on every review to let people know that they suck.

I have had cricket for over a year. No Matter where I am at around 10 pm I lose my internet now my phone only will do emergency calls. There customer service people are a joke.
" I will reset you network connection. We will no longer be on this call,make sure to power your phone off for 30 min". That's the standard line to get out of the call.

I've been with cricket since 2016 and every year their data availability has been going down and down this year. We decided to get new 5G phones so it would be better. It's actually made it worse. Do not use them. I've heard the area where I live in everyone is complaining.

My iPhone 11, iOS version 17.3.1 which I updated today, which was supposed to be scheduled to update overnight, refuses to give me cellular data access to my Cricket network plan. My cellular plan is on and not roaming, I need my cellular connection plan for work and I cannot do anything since I need my cellular data, everything is paid for, nothing is wrong with my cellular plan. I am a very eye rate customer and this happened twice today! Please find a solution or I am switching to Verizon! I will make everyone know what you guys are up to as well my job is on the line!

Cricket is the biggest piece of $#*!! Service sucks. I bought a new phone from them and it's not a new phone. It's someone else's junk they turned in. My phone just goes to calling or doing whatever it wants when it wants. Embarrassing. Oh and to type this review I had to give it a state. Bull$#*!

Their rates are very reasonable and zi gave very few dropped calls.
Their phones are bottom of the barrel wuality.The last good phone I ever got from them was an LG Frontier 2...that was 5 fyckjng years ago.
They burn through employees constantly,so most of them are dumber than drill bits.

They sell you used and defective iphones then they refuse refunds for the defective iphones they sell you this is taking advantage of their customers by refusing to refund even before the 7day purchase

The biggest scam! How you tell me I have to pay $5 for me using your line because your system don't work by me entering in the right info off my card to pay my bill! You all are nuts and stealing people money! Do not go with this company. ITS LOW DOWN!

Google maps stopped working due to poor connectivity in the middle of the twin cities on highway 55. Almost got into an accident while trying to figure out what is going on. Cheapness may come with a high price.

I switched my service from a reputable carrier to cricket about 2 years ago, 4 phone lines. I recently requested one number be changed due to harassing calls on my daughter's line. Long story short, Cricket customer service changed the wrong number, my business line of 10 years. They repeated the number back to me they were going to change but yet changed another number instead. Then said, oh well, there's nothing we can do about it. I'm still in the process of changing my marketing materials with an updated number. Shirts, pens, business cards, advertising on vehicles, advertising with marketing agencies. This will end up costing over $10,000. I advise in the strongest terms to anyone looking for a discount phone plan, Don't do it. Pay the extra and stick with one of the major 3. Cricket is as dishonest as they come and I'm surprised there are not multiple lawsuits pending given the many similar reviews.

Circles, that's what you go through with this company. It's all mediocre until you need to speak to someone. Then call the company cause we don't... Then go to one of their stores, on we don't service Walmart plans circus. I ran out of data a few days early so bought a higher price plan for unlimited data which was slowed down and never brought back up 3 days now still faceless. If you value your money spend it anywhere else with anyone else but cricket I want to smash this piece of crap with a hammer. It's what they deserve for 5 years of being a customer. Mark Rosener