Verizon

I went to the Verizon store and got 2 flip phones they gave me a bad phone i have talked to the store twice and someone on the phone 6 times, they were supposed to be sending me a new flip phone complete with the battery and the back since it was the battery that was the problem with the new phone that i had gotten. Well after sending 3 phones to me all without the battery and the back I had to send each one of them back. I am under a contract for 26 more months, but you can bet when it ends, I will not be with Verizon again. I ordered a battery off of amazon and hopefully it will fix my problem since Verizon can seem to get it right. I sent a note back with the last phone they sent without what it needed so they can see what they did. So, Verizon unless you can get it right i will no longer be a customer of your when my contract ends because you can talk to a person for helps and you A! Doesn't understand anything!

Verizon is HORRIBLE!... I applied for a phone in 2018, they asked a 500.00 deposit, so I decided against it. They went ahead and issued a phone number even though I never paid the deposit and have added it to my credit report. I contacted the review department after several attempts to dispute this on my credit. The first lady I spoke with reviewed it and said, "Oh you are correct, I can see where no calls and no activation were ever provided" She even agreed it should be removed but she had to send it to another person. Well, that person just called me and said no its a valid charge, would you like to set up a payment arrangement? I told her you will never get that money from me; I will not pay for something I never received... I would HIGHLY recommend a different service provider, they are thieves!

Verizon should be automatically shut down. Everything about this company is terrible. Paid past due balance arrangement, got service turned back on, next day,boooom turned service off again. Saying bill is past due. Just paid it yesterday.now its christmas day and i cant make any phone calls to family and friends.this company is just horrible. Im so done with them. Just terrible.i cant stand thier customer service, cant understand any of them. They make you feel like your a dumbass promises always broken. Spent 5 hrs on the phone with them and talked to 9 different people and everyone of them had no idea what i was trying to explain to them. I hope every single one of the got a $#*! ton of coal for christmas! Piece o sh8t company!

I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called customer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!
I shouldn't be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.

Ive had a phone on order since the 27th of december and it still hasnt got here. When i call its the same bs. Just send the new phone wooowwww this is horrible im switching companies.

Called *611, but couldn't get an authentication text message to come through which is part of the problem my texts aren't sending or receiving. Then called *******204 and same deal could not get past the automated bowls of customer support. The phone line auto hung up on me. 37 minutes in I called the sales line and got to a person who transferred me to business support, and the automated system says "we're closed" and auto hung up. I called sales again 59 minutes in asked for a manager who routed me to something called networks it which said is be on hold for 4 minutes. 1 hour and 11 minutes later I'm sitting this review.

The rep an Indian women changed settings on my account. Sent a test message then asked if it worked. It didn't she hung up.

I was intentionally misled by your store representative regarding the terms of the promotional iPad I received. I was explicitly told the iPad was a gift with no additional costs beyond the sales tax. At no point was I informed that accepting the iPad would result in a $15 monthly device payment and a $10 mandatory unlimited data plan for 36 months. Had these charges been disclosed upfront, I would have declined the promotion.
This misrepresentation is unacceptable and appears to violate both state and federal consumer protection laws. I am requesting that all charges associated with this device be canceled immediately, and that I be allowed to retain the iPad as the promotional
Gift it was represented to be.
I only found out I would be paying additional charges for the next 36 months via email three days later.