T-Mobile

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2,2024 at T Mobile a Store with receipt. Contract was paid til June 20,2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11,2024 and then to Ginger on Oct 14,2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!. WORST service! Do yourself a favor- Stay Away!

Representative made a bad mistake on 01/10/25, it was immediately caught and forwarded to 2 unprofessional and unpleasant managers. They both admitted the Rep made an error, however blamed high call volume, and snow storm for the mistake. I been with T-mobil 20 years and I won't put up with this. I'm seeking a new carrier immediately.

Im disgusted and hate TMobile service and customer service. I attempted to use my bank to pay bill and discovered they disabled this. Forcefully trying to collect reconnect fees. Then being told one amount but trying to collect another increasing bill by at least $35. I'm livid me and my son don't have entertainment nor am i able to use internet to do schoolwork! I wouldn't dare recommend this $#*!ty $#*! phone company and will be terminating contract as they suck $#*!! Was only late because I came down with covid! Words cant express how infuriated i am. Not paying after this month and filing this bull$#*! company under bankruptcy!

Horrible internet coverage! It will go down everyday anywhere from 5 to 25 minutes. Had T-Mobile at work (in town) and the company had to change it to Verizon which was 100% better.

I just contacted the better business bureau office. I'm writing in all caps to get everyone's attention who reads this comment. I bought a iPhone 12 mini. I payed off the iPhone mini 12. I contacted customer service to make sure I was was doing everything right to unlock my phone. Customer service told me I payed off everything. I then switch carriers and found out two years later that my phone was not unlocked. I called customer service they had the nerve to ask me what what's my pin number so they can access my account. Its been two years. I would I remember that. Customer service told me to walk to a store to verify my identity. I did that when she made me make a pin I glanced at the screen and it said 70$ for 2025 owed as if my account was still open. I called customer service and they told me I owed money and they could not tell me why and that they will put a ticket in to unlock my phone. Something is fishy going on. It seems like t mobile does not want its customers to move on to different service. I payed off the phone and closed the account. I will be writing more people about t mobile. I don't like this one bit.

I excepted an promotional offer with T-Mobile. After receiving the phone in the mail, took it to be activated in store so I thought. The same day my phone couldn't make a call. Wanted to keep my old number. Took it back to the store to correct the issue. Phone couldn't read the SIM card for some reason. Representative was told to replaced the SIM-card. This generated a new account. The promotion was not transferred to the new SIM card. Therefore T-Mobile tried to charge me for the phone I was issued under the promotion $280. They never contacted me about this issue. I received a letter from a collection agency for $104. Contacting customer service about this issue finally the matter was resolved but, then after paying my bill on time T-Mobile shut off my service without notice. I'm out of pocket $150 due to transferring to another company. As of January 2nd, 2025 with no/any refund in sight. Now I was gutted (3) different price to resolve the issue. $99/$104/ and $280. Which is it! A supervisor stated the only for me to resume service was to purchase another phone. They can't be serious. I made no or any mistake on my part to activate this phone, this issue was attempted by T-Mobile representative at the store. I praised T-Mobile for years and never had an issue with service or customer service. I'm extremely disappointed from start to finish.

From April 21st 2024 to September 27th 2024 these clowns stole $4,000, then from January 26th 2025 to January 31st 2025 they stole $655.74. I tried to reach out to the ceo, and to the executive response team to be made fun of, and told they need a pdf of a bank statement when I use a CASH MONEY SERVICE. So anyways they stalked me looking for a bank or cash money service then started stealing money because I refuse to setup a autopay, plus they locked my account and everything on it because I refuse to pay them $131 53 for a 6th time. And yes tmobile really does this to disabled veterans.

If you go to T-mobile bring a jar of vasaline and a lawyer. Gave us 2 free phones under a promotion (after we traded in ours) worth almost $2000.00. They billed us and kept telling us it would go off at any time. After 5 months they said we didn't qualify so we would have to pay for the phones. They admitted they lied to us but that is the way it is. Contacted corporate they said the same thing. Yes we lied to you but that is just to bad. Switched to mint mobile no problems. Got a bill from tmobile showing they owe us $75.00 can't get it because 3 months later we can't remember the pin. They have all the info name, number, card # they collected on but that pin is GOD. Calling The State Attorney and see if they can help. Just a bunch of liers and thieves. Go to Mint Mobile, cheaper and better service.

T-Mobile is ripping off customers.
On August 03,2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

Phones are junk and they then charge you to restock their junk. In store makes a sale and then cant help you with anything and believe me...you WILL have problems. Customer service? Our entire family had TM phones and now are completely disgusted with the "service". Plan on spending hours on the phone as you get put on hold, swapped around, cut off over and over again, and get told something different with every call. Have had constant glitches with the GPS, volume, camera lens etc etc etc. They used to be worth the extra money every month but NO good reasons to stay with them anymore. Steer clear.