Zappos

I ordered a pair of shoes from zappos tru the Amazon at work program I got an email saying package delivered but I didn't receive anything I called customer service and was told to wait 24 hours because sometimes they mark a package as delivered before its actually delivered 24 hours later still nothing so I called again they sent out a replacement same thing happened it said delivered but did not get anything they said to wait another 24 hours then 24 hours later I called and was told to file a police report and they would contact me via email for next steps about 2 days passed and I got an email saying they permanently closed my account without reason

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

As major new customer I purchased a pair of New Balance shoes and all was in order they came brand new w/labels! I placed a second order and it was very obvious that these shoes were worn before with no labels, crimped and tied shoe laces, even one of the heel cups was creased. When brought to customer service agents attention there was total disregard!
I am out $100. For this company and I. Will never buy from them again!

Bought a pair of SAS for my elder parent and wanted to order through Amazon Prime as the return policy, if needed, is much easier. However, this third party charges regular price of 154 dollars and sends the shoes thrown in a brown box with tissue paper. The value of this shoe decreases in an open box and might not even be authentic. Shame on them. Will never order from them again and now have to return the shoe and order from the manufacturer.

I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them.

Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice. No text no email, no change in order status. If I never called them I'd be looking for a truck each day.

Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

Zappos used to be my preferred store for buying shoes due to their excellent service. However, their quality of service has declined significantly. They no longer offer overnight shipping, and their overall service has deteriorated. Unfortunately, Zappos, I'm now considering other options as one of your previously loyal customers.

I ordered sneakers on sale, and nearly 3 weeks after the expected "delivery" date I called only to be told that they cancelled the order. The would not give me a reason, and could not get me in touch with anyone who could. Terrible service.

I have been a customer of Zappos for many years. As soon as Amazon bought this company, they went straight downhill. I have placed orders that never arrive as promised or just do not arrive. I will no longer be doing business with this company.

Ordered a pair of flip flops and signed in with my Amazon account and paid through Amazon got an immediate order confirmation, the next day got a shipped notification with tracking and a delivery date they were delivered two days later as promised I just bought another pair