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Zappos
Questions & Answers

723 reviews

Here’s what buyers have asked with answers from Zappos staff and previous consumers.

3
questions answered
0%
answered within 1 day
Question:

What is return policy?

Question:

I see some reviews saying boots are refurbished then sold as new is that true

Answer:
I ordered twice and that was not the case all brand new
By Sal T., over a year old
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Question:

Do you have outlet in Germany?

Question:

How can a canadian consumer shop with Zappos. I have gone online and they don't seem to ship to Canada.

Question:

are the uggs authentic

Answer:
Yes! I have ordered a few pairs and each pair is 100% authentic!
By Jaime R., over a year old
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Question:

I want to buy Birkenstocks on Zappos is the company trusted to buy those and is it worth it.

Answer:
I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.
By Selena J., over a year old
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Question:

Hi, the designer for love and Lomons tarte dress. What is a size MD compaired to a size M Thanks.

Question:

H, I am interested in purchasing an item from yr website. May I know if you do international delivery?

Question:

Looking for pair of new balance 656 tennis sneakers

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?