Overview
FASHIONPHILE has a rating of 4.8 stars from 7,275 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FASHIONPHILE most frequently mention excellent condition, customer service and great experience. FASHIONPHILE ranks 2nd among Consignment sites.
Instant Feedback
I've used Fashiophile in the past to sell items and loved the experience at the Carlsbad store. I was looking for a specific type of bag and saw several on their website over the course of a couple of weeks.
The item arrived in exactly the condition described. I estimate I save 50% had I bought it at the retailer. I can't imagine the condition to have been any better than the one I bought from Fashionphile.
So far I've had good experiences with fashionpile. This particular wallet turned out to good and it was in great shape. My only complaint is they had the wrong description (product, measurements etc) so luckily for me it was indeed the wallet in photos but it made me take pause since the description was for the large wallet
Anyway it worked out well and the wallet came and was the one in the photos! Shipping was pretty fast too!
I had a wonderful experience with both selling an item from my collection and being able to purchase some new items that I'd been wishing for using the store credit option. The process was seamless! I'm loving my new bag. Thank you all so much!
Every purchase I've made has been fabulous. Always as described and with great pictures to show any condition issues. Usually items appear nicer in person because photos are taken with excellent lighting and zoom in on details.
I paid for a second day delivery, never happened. Customer service only email is listed. All other high end luxury goods vendors have a phone number so customer can call right away if something is not right or just need help
Paid for two day shipping and I received in two days. Item was described as "shows wear", however, looked to be more excellent. Very happy with my purchase. We've ordered previously and we've had a great exercise each time.
Searching for specific items is so easy both on the website and the app. I love being able to save items to follow so I don't have to hunt them down at a different time. I received my item back so nicely it made the entire experience so great. While the item I bought was listed as slightly worn I could hardly tell it had been used. I had expected a more loved product based on the price and description but was pleasantly surprised at what great shape it was in. Clearly the standards are high for Fashionphile.
I had my heart set on a specific bag but wanted to avoid paying full retail price. After thorough research and reading reviews, I decided to make my purchase through Fashionphile. The minor imperfections mentioned in the listing were practically nonexistent, and I was thoroughly impressed with the bag's condition and quality. I was fortunate to shop during the Red Envelope event, which provided an additional discount and made the deal even more appealing. Based on this excellent experience, I'll definitely be shopping with Fashionphile again.
Personal shoppers were on hand to help with all my questions. Bag came as described. Very happy with the entire service!
Unfortunately I had to pay custom duties & taxes when importing to EU otherwise I would shop with them often!
I have ordered from Fashionphile a few times now, and not only do I appreciate the quality of the products they offer, but their highly detailed descriptions of the wear on the preloved products makes me confident to purchase. I know that I will receive something exactly as described if not, in fact, in a slightly better condition than I anticipated.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
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- Carlsbad, CA, United States
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Business Highlights
- 100% authentic, guaranteed
- The largest selection of ultra-luxury
- Selling made simple. We pay upfront
Business History
But then, FASHIONPHILE is also so much more.
It’s the idea that what you want, can (and should) be yours. That luxury isn’t synonymous with hard-to-get and harder-to-pay-for. That without a doubt, there’s nothing better than the real thing. And that when we create sustainable, practical solutions — for even the most luxurious of things — we not only make life better but frankly, more fun.
As the very first ultra-luxury re-commerce brand of its kind, FASHIONPHILE is the brainchild of Founder and President, Sarah Davis. Like most of the brands we love best, FASHIONPHILE began in 1999, with little more than a good idea. In 2006, Sarah introduced business partner & CEO Ben Hemminger, who evolved the brand by expanding the collection and presenting it to a larger market. Over 20 years later, FASHIONPHILE is now one of the world’s top resellers of pre-owned luxury and the exclusive re-commerce partner of Neiman Marcus.
In the words of Geoffroy van Raemdonck, CEO of Neiman Marcus Group, “FASHIONPHILE’s hyper-focus on curating high-quality supply and providing best-in-class shopping experiences makes it the ideal partner.”
When Neiman Marcus calls you ideal, you blush and just, well, let it in.
Our promise to you.
Our customers don’t take promises lightly, and neither do we. The four you see here represent our deepest dedications, explorations, and well, our values at our core. We hope you take them to heart the way we have.
1. We make authenticity our first priority.
And we don’t just mean our handbags, although authentication of our products is essential and come first in all we do. It’s why we’ve literally written the book on authentication, and why our process is one of the most in-depth in the industry.
2. When we want something, we’re all in.
Most other resellers operate on a consignment basis. That means that when you sell a bag, you won’t receive a payment for the item until they sell it. Which could literally take weeks or even months — if ever.
At FASHIONPHILE, we like clean slates and clear terms. So to our sellers, we offer full buy-outs on nearly every item, with immediate payment processing after the item arrives and is authenticated. And to our buyers, we offer a 100% authenticity guarantee, point blank period.
3. The best service, always.
We provide many ways for you to buy and sell ultra-luxury to make your experience, well, luxurious. This includes free shipping and free returns (U.S. Only, see page for terms). Want to try something out but don’t want to commit? We have a BuyBack Program for that. Reserve Luxury Layaway which allows you to buy an item using payment installments over time so you can buy that must-have bag now even if you don't yet have all the funds available.
We know that shopping online can leave you wanting more detail about your future luxury purchase, that is why we have Personal Shoppers available for any questions that you may have about a particular item.
4. We value what’s unique in people, in pieces, and in perspectives.
There is no art — and indeed no fashion — without depth and range of perspectives, backgrounds, experiences, and tastes.
As our Founder herself so aptly put it, “the more diversity we share — in perspectives, in ethnicity, in skin color, in culture, in sexual orientation, in religion and in all aspects of life, the better the product we produce and the better we are able to serve our diverse customer base.”
In alignment with those values, we’re truly proud and a little humbled to say that over half of our staff are currently people of color. Their presence makes our team better, more creatively and culturally diverse, and more aligned with the people we serve.
And like every person (regardless of their differences), our entire team is always growing, learning, and improving. We actively seek ways to better serve our customers and community, especially those who are historically underserved. If you ever have a question or concern, about any topic, we’re here.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members