Say that items are in stock and that shipping would take 6-10 days only to later, after requesting an answer to where your product is, send an standardised message that the manufacturer has problems and is taking longer. After a couple of weeks our product finally arrived. Others seem not to have been that lucky.
Stay away from them!
Years ago I ordered with this company and never got my stuff. RecentlyI tried again: 2 items, one of which turned out to be 'not available' I chose another. After a MONTH I got word that the items had been sent. But only the one menorah I exchanged arrived. Letters got unanswered, no reaction whatever. $64 down the drain. Thank you very much, You really know how to do business..
I found my wife's wedding ring through this catalog, my wife no one has a ring nearly as beautiful and respectful of our relation ship. The service received has always been excellent and items purchased have meet our needs as expected. Regarding Jewish items I will always come to World of Judaica.
I ordered something in Jan and then received a tracking order that it had been shipped Problem was that the tracking order was not connected to a real delivery I have tried numerous times to contact them an IF i get a response, it's that they will get back to me with further details. I am still waiting for my product, a decent response or my money refunded. I am finalising a complaint with Pay Pal tomorrow
Charged my credit card for a duplicate order (due to their glitchy website). I returned the duplicate per their instructions, but they never refunded my money! Initially apologetic, they have since refused to respond to my messages and no answer at phone number. Seem to be stealing money regularly from customers.
A real shame, because I liked their products.
You had a sale on a chai, a lovely plain gold one. I sent for one and received a chai with a different design. I also sent for a chain which turned out to be so slender, it can easily break. Also, your company would benefit from a clear and easy to use return system.
Dear Arlene,
Thank you for your feedback. We appreciate the opportunity to learn from every customer experience.
We will contact you by email and, make sure we find a good solution for you as we aim to keep all of our customers happy with their experience.
Kind Regards,
World of Judaica
Every holiday my family asks me where to get presents and I always say-only World of Judaica! They're reliable, have great customer service and are always updating their site with fun and new products. Two thumbs up from me!
Everything arrived in tip top shape - wrapped safe enough to endure the trip across the sea! Beautiful jewelry and authentic items from Israel. Even when there a problem with billing - I received excellent and kind service and things easily got resolved.
I purchased 2 bottles of oil on match 26,2016 and I was told it would be between 12-22 days when I receive my product. Well it's June 6 (40 days later) and I have nothing. They won't even respond to my emails. Kind of funny how a Jewish company who believes in God would rob a child of God. But God said "I will repay". Seriously just because it's from Israel doesn't make it any better. There's no magic in oil. It's just what God said for us to do when we pray (Anoint them). Shown your money somewhere else
Dear Jeramy,
We are happy to have been notified of this issue and to be able to resolve it with you. As your order seems to have been lost in the post, an institution we unfortunately do not have purview over, you have been refunded. We hope that you enjoy our complimentary gift as well.
World of Judaica
Cheaters and liars!
Placed an order for a $30 product, and was told their billing department would not approve my credit card. Insisted I make a form of cash payment (bank wire, PayPal, etc). Offered 1.5% discount (on $30? Really?).
I checked with my bank and they confirmed the charge authorization was APPROVED and the merchant cancelled the order 4 minutes later. Makes sense because in 31 years, I've NEVER had a charge declined. EVER.
I don't understand why this merchant plays these secret games. If they don't want my credit card, be HONEST and explain what's really going on and not deceive your customer into paying cash so you save a few pennies on your credit card fees.
Deceitful liars.
Overview
World of Judaica has a rating of 3.2 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. World of Judaica ranks 3rd among Jewish sites.
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- Sioux Falls, SD, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Loes,
We apologize for the delayed response and inconvenience caused with your order and will be happy to look into it and resolve this matter.
We will appreciate you to bear patience for a few days more.
Kind Regards,
World of Judaica