I have been fighting to get £76 owed to my by topcashback from the merchant temu for over a year. They blame the merchant, the merchant blames them. DONT BOTHER ORDERING THROUGH TOP CASHBACK FOR THIS MERCHANT, YOU WILL GET RIPPED OFF, JUST READ THE REVIEWS ON THE SITE!
They are very quick to advertise a good cashback rate but they frequently do not track. And when you submit a claim for them you often get told: the merchant has taken the decision to decline your claim on this occasion because your 'Transaction cannot be traced'. This despite providing dates, order numbers etc. Very poor service. Use Quidco rather and avoid the headache.
Also, their referral bonus system is very poor - you refer someone and they sign up but only when they have made a whole bunch of purchases do you receive anything. I say that but despite my referrals I am yet to actually receive a penny from these. All in the name of making them profit. Honestly, dont bother.
Hey Dale,
With all cashback sites, commission earned can only be passed on. When a purchase cannot be traced it either mean an incorrect reference has been provided to us, or when checking against orders we're eligible for commission for the order was not found.
We want our members to prevent situations like this and will do all we can to help prevent it with the tracking advice we give.
In regards to referrals, we do have a £10 of eligible payable cashback threshold for these to progress. This is not dissimilar to other referral schemes on other sites and ensures we can offer the large referral rates that we do.
-Matt
You will not be given the cash back. It's click bait they'll get paid for you using thier links but won't actually pass it on.
They'll then say it takes 8 months to investigate.
It's all a massive con!
Do not use
The website is very easy to use & earn cashback on. I'm always so surprised that I've earned so much money. Sometimes it can take a long time for a payment to be processed, but it gets there in the end.
Thanks so much Kathryn for your really nice feedback on using our site.
Matt
Scam these idiots desuct 90% plus of what you earn for a plus membership whatever that is. So basically it's pointless being a member. I've marked your emails as spam and I'll review on all sites possible. Scammers.
Hey Lee,
Plus membership is an optional level of enhanced membership. The idea of it is for our members to profit from it, if that's not the case you can switch this straight away. With your previous deductions please reach out to contact@topcashback.co.uk as I am sure we can help with these, if you didn't benefit from Plus Membership.
I took out AA cover through topcashback back in november 2022. After 2 weeks there was no indication of my cash back so opened a complaint ticket with top cash back. I was told i had to wait 3 months before they could chase the cashback. The AA only offer a 28 day cooling off period to cancel a membership so this 3 month wait took me past that cut off. Eventually Topcashback declined my request without any explanation.
I submitted a message to Topcashback asking why they told me the AA declined my request, I had spoken to the AA and their representative told me they have nothing to do with it. Topcashback then said as a customer I should not be contacting the supplier and the "third party" between themselves and the AA had made the decision and their system is designed to be "accurate". They also informed me they are not regulated by anyone so there is no option to complain and for them to be held accountable.
Overall I feel like I have been conned by Topcashback
Hi Neil,
It's disappointing to hear your cashback was not deemed as eligible for the purchase made. With AA and most other insurance policies we have to allow a number of months to pass before we submit the claim - this is to the retailer can check if the policy remains in place. The same reason is why once cashback tracks it remains as pending for a little while.
There are a number of reasons why the purchase made wouldn't be eligible for cashback - these reasons are outlined in the terms of the retailer and so I would double check there first. If the purchase made did meet all of these teams and we were still not deemed as eligible it likely means that we were not deemed as the site that led to your purchase being made. While many members don't need to take additional steps to help us be seen as this, there are steps you can take to help ensure this happens. These steps include clear cookies and cache before logging in, disabling ad blockers and making sure any open tabs in the background are closed.
I hope this explains what happened and how to help ensure this doesn't happen again.
Best wishes,
Matt
I started using this app for almost 2 months now, paying my purchases always through it. Interestingly the highest amounts does not even appear in the list. I did not received any cashback after my other purchases so I have no idea what is the point using it apart from them collecting data on me. I don't recommend it.
Hey Judit,
It is disappointing you are finding your larger cashback amounts are not tracking as expected.
We have launched a page which helps with tips on tracking here: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback/
We want all purchases to track, it means we are seen for all purchases we refer as well as meaning all out members have the best experience using us as possible. There may be times where this doesn't happen and we're always keen with those times to help our members to prevent it from happening again.
Matt
Booked my £2600 holiday with Sykes Cottages through Topcashback. Promised 3% cashback but now they're refusing to pay out.
Its funny how all the small ticket amounts get paid no problem, but when it comes to the big ticket amounts TCB say "there must have been an issue with your cookies"
Hey Ian,
We want all purchases to track - regardless of the value. It's as important to us as it is you. We don't gain anything when we are in a position to tell you that we haven't been passed the money to give to you - if anything it puts us in a negative place as we're the ones bringing you the bad news.
While the vast portion of cashback does track successfully - both high and low values, we have it as our priority to make this even better. There are some steps you can take to help ensure the cashback tracks successfully such as clearing cookies and cache before clicking through, disabling ad blockers and also ensuring that web tabs are closed before you use our site.
The reason that cashback is unsuccessful is not the value and we will do our very best to ensure that you have the best possible experience using our site.
-Matt
I've used this service for some years now, out of all of my cashback purchases over 70% of them have been declined.
With a gross profit in 2022 of £27million. It is my honest belief that TopCashback aren't entirely honest and are pocketing peoples cashback for themselves.
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.
Hi Philip,
The larger cashback rates through our site doesn't mean we earn extra from this. We pass all the money we earn through cashback rates back to our members - it's a key part of our website.
From your review I'm not sure if the issue you're having is with a purchase that hasn't moved to payable yet, or a claim which you've raised but I would like to check this out for you.
Please do reach out to us at contact@topcashback.co.uk so we can do that for you.
Matt
Overview
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 60th among Cash Back sites.
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Hi Rebecca
We pass on all of the funds we receive from retailers for purchases made back to members as cashback offers. In order to receive funds we would need to be seen as eligible and if there are any cashback issues we would need to go through the missing cashback claims process to dispute for a resolution to bring this to you. This can vary in timeframe, with the average timeframe being 12-16 weeks and our team do update claims the moment we have been given the information from the review.
Best wishes
Phil