Ibotta

Overview

Ibotta has a rating of 4.1 stars from 4,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,302
value
482
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Virginia
1 review
0 helpful votes
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Sucks
February 11, 2025

This app sucks! You can only take out your cash when hit 25.00. The app has things that's not even sold in the store! Mainly Sam's club! I will never get to 25.00! I make out better using the Fetch app!

Date of experience: February 1, 2025
Ibotta C. Ibotta Rep
4 weeks ago

Thank you so much for your feedback! We're sorry to hear that our offers haven't quite met your needs! We're always working hard to team up with more brands to bring you exciting new offers, so we hope you'll keep an eye out! If you'd like to help get your favorite brands on board with Ibotta, check out these easy instructions: http://bit.ly/IBAddFavorite. We really appreciate your honest review!

Texas
1 review
0 helpful votes
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Ibotta Care Team Is the best!
February 6, 2025

I was not given credit for some offers I purchased. I contacted the Ibotta Care Team. They responded so quickly, I was amazed and grateful! They resolved my problem quickly and efficiently. I love ibotta! I appreciate ibotta and the staff greatly!

Date of experience: January 27, 2025
Idaho
1 review
0 helpful votes
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Missing cash back
February 8, 2025

My last receipt showed I purchased 3 boxes of Triscuits. Ibotta had a cash back for $1.00 for each box, limit of 5 boxes. I was given a $2.00 cash back instead of the $3.00 cash back. Please correct this problem and apply the extra $1.00 to my Ibotta account

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Ibotta happy customer!
February 20, 2025

After having an issue with Ibotta, my problem was resolved! They were quick in responding and solving the issue immediately. Thanks Ariel for your concern! I am a very happy customer! I recommend Ibotta to everyone!

Date of experience: February 10, 2025
Arizona
1 review
0 helpful votes
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Missing cash back
February 21, 2025

The Ibotta process works extremely well in processing receipts. For the few times that I haven't received cash back, the Ibotta customer service team has always responded promptly and generously. Thank you!

Date of experience: February 11, 2025
New York
1 review
0 helpful votes
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Excellent customer.
February 6, 2025

Not sure what happened, but my money which was almost $100 disappeared around the 1st of January. They sent me directions on what to do! Great experience

Date of experience: January 30, 2025
Washington
1 review
0 helpful votes
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Help center is the best
February 18, 2025

I love Ibotta but occasionally have a problem or glitch getting cash back and I reach out to the help center. They are helpful, kind and always fix things. Recently I was denied $2.50 cash back on eggs at feed Meyer. I reached out and received the money in my account the same day. Thank you so much.

Date of experience: February 8, 2025
Ohio
1 review
0 helpful votes
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Awesome App and Company!
February 20, 2025

The app is great and easy to use! The savings are amazing and really add up! In about three years of using it I have earned over $700! Their customer service is great! Anytime I have ever had an issue, they have resolved it quickly and always to my satisfaction! I could not recommend them more highly! RG

Date of experience: February 10, 2025
Louisiana
1 review
0 helpful votes
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Love this app!
February 19, 2025

I have been using this app for years and it has really helped me save money. It is easy to use and if there is ever a problem (which rarely happens) they are always helpful and fast to reply. I highly recommend!

Date of experience: February 9, 2025
North Carolina
2 reviews
0 helpful votes
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Ibotta Goes The Extra Mile
March 10, 2025

I have been using Ibotta to save money on groceries for a couple of years, and have always been very impressed with their customer service. This experience, however, was special. For Ibotta to offer a $2.50 rebate on eggs at a time when the cost of eggs is so high is another example of how much they want to assist the consumer. Thank you, Ibotta, for proactively helping me save money.

Date of experience: February 28, 2025