TJ Maxx

I had an accident inside the store due to their negligence. I made the necessary report to the assistant manager and the company that works with them made me call a person who practically treated me as if I were to blame for what happened. They definitely didn't even send me to a doctor, they told me that I had to pay the doctor and the studies and they would see if they would take care of the expenses or not after the results! I can't believe this happened, be careful with these unserious companies that do NOT take care of their clients!

After shopping at TJ Maxx for decades and considering it one of my go-to shopping spots, I've been very disappointed in their customer service for a recent online purchase. While about 95% of my shopping with TJ Maxx has been in-store rather than online, I have made online purchases before and been happy with them—until now.

Recently, I ordered a pair of boots online, but they sent the wrong size—their mistake, not mine. After multiple online chats with customer service that got me nowhere, I called them, only to face the same frustration. They were willing to take the return, and through those calls, I learned that if I wrote "Do Not Charge Shipping—Wrong Item" on the package, I wouldn't be charged return shipping fees.

The problem? TJ Maxx only ships via FedEx, and returning the package this way was extremely inconvenient since I live in a rural area. I asked for a USPS return label, but that was not an option. Again, this was their mistake, not mine. Had I made the error, I would have easily moved on by now.

I ordered a size 8, and they sent a size 5. Unfortunately, I don't know anyone who wears a size 5 narrow, so instead of letting the package sit there and frustrate me every time I see it, I'm throwing the boots away.
Thanks, TJ Maxx. Will I shop with them again? Maybe—but definitely not online. Very, very disappointing.

Bought a gold bracelet 4hundred and ninety nine dollars. Only wore it twice and it broke.
And customer service will do nothing for me. I'll never buy jewelry there again

Recently I ordered three things from TJ Maxx on line. One item I was told would not be received with no explanation. The second order was for a set of two lamps. It took me an hour to unpack the lamps. Another 30' to put them together. Guess what! One of the lamps didn't work. I returned the lamps to my local store in Ypsilanti, MI. I was told they couldn't take the lamps back because since one didn't work they couldn't put it on the floor. Wow! I didn't break the lamp so I would be punished for returning a defective item? The cashier called the manager who ok'd the return and off I went, somewhat satisfied.
The second item was 2 outside chairs described as dining chairs online but when they arrived they were very low, like beach chairs. These were heavy and I needed to get help to return them. In the store the cashier once again contacted the manager. This must have been a different manager. After quite a long wait the manager appeared and immediately began scolding me. Is that how she was trained to assist and upset customer? If so, something is drastically wrong with the training. After much nastiness on both sides the manager finally agreed to take back the chairs even though, according to her, they should have been sent back by Fedex. Despite the outcome I wanted, my interchange was so unpleasant that I will not again shop at TJ Maxx. There are many other stores who know how to treat customers and who hire managers that are kind and understanding.

I ordered a mid calf rouged boot. When I finally received the item 12 Days later, Mind you, it wasn't even the right item! When I went back to look into what happened, I noticed that they actually changed the description of the item to an ankle boot but kept the same picture in item number. Probably thinking I wouldn't notice! The boots they sent me was so ugly and not even what I wanted. I immediately went and returned them to a store. When I try to write an email to customer service to complain, I got an automated response about shipping which had nothing to do with the email. I finally called the next day because I also wanted my shipping and handling fee returned. The woman on the phone was really nice but I did explain how I really felt fooled and like I had been scammed. How can you change the description of an item on someone's confirmation email Mid-purchase? The item is still up on their website with the correct description so whoever else 's goes to order it is going to get surprised when they receive an item that's not even similar! Do not buy online!

I went into Marshalls today to purchase a few few things to get ready for my Jamaica trip. To my surprise my card was declined, called them, and they told me that it was because of too many authorized users. Really cause I am the only person under my roof lady customer service was rude. Not helpful to me at all. Consumer beware do not get this card. They suck

They have lost a loyal customer who spent lots of money with them and they can care less. I returned an item via mail and their refund policy which is ridiculous in itself 10 to 14 business days to process did not even process. On the 15 day I called them and they refunded it back to my card but stated it would take another 5 to 10 days. Then the kicker they deducted 11.99 from my total for return shipping when smh it was free shipping to begin with. If they treat all their customers like this then I hope they go out of business!

I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.