Menards

Bought a $1200 snowblower from Menards west Lansing store two days ago. Idling surging problem would not help. Originally he said he would do an exchange then changed his mind and said to leave the store there not helping us. We were in shock. They just don't care. Worst customer service. Allan Lied to our faces. Said to take it to a place and have it fixed during a snowstorm. DO NOT BUY EQUIPMENT FROM THIS STORE! Buy a used one you will be much happier. I wish I did.

I placed an online for some insulation. They apparently could not get it all one on truck so they wait until they deliver half of it to tell us that and then proceed to tell us that we have pay another delivery fee. NOT HAPPY!

I am appalled by the disgraceful level of incompetence and sheer disregard for customers exhibited by Menards and their customer service team, particularly Laura S. Here's my story:

I placed an order on a Sunday and canceled it within minutes. That should have been the end of it, right? Wrong. Despite my prompt cancellation, the customer service team failed to cancel the order in time, allowing the item to ship to the local store—and then they had the audacity to charge me a 25% restocking fee for their own failure.

When I contacted their online customer service team to address this absurd charge, the nightmare began. It took them a full 24 hours to respond to every single message, dragging the process out unnecessarily. To make matters worse, Laura S. Blatantly lied about contacting the local store manager, claiming he had said I agreed to the restocking fees (an outright fabrication). She refused to offer any assistance or explanations, showing zero care or urgency in resolving my issue.

In sheer frustration, I called the local store manager myself, and guess what? He refunded my order without issue in less than 10 minutes. This quick resolution exposed Laura S.'s behavior for what it was: deliberate negligence and a complete lack of pride in her job. Not only did she lie about her efforts, but she also inflicted unnecessary back-and-forth, wasting my time and causing me undue stress.

The contrast between the local store manager's professionalism and the abysmal handling by Menards' online customer service is staggering. Menards' management should be ashamed. Their customer service team is an abusive, disorganized disaster, creating hurdles for customers rather than solving problems. It's clear they prioritize making a quick buck over maintaining even a shred of integrity or care for their patrons.

If this is how Menards chooses to treat its customers, then I strongly urge others to think twice before shopping here. The lack of accountability and basic decency is staggering, and unless they make drastic changes to their customer service practices, I will never be giving them my business again.

I drove an hour to try to pick up an item listed on "Ray's List." The snotty employee snorted when she brought up the listing and basically said I shouldn't expect to find it in the store because it was listed over a year ago. Apparently there's no system remove items from the list once they've been sold. What a joke.

I purchased Medalian Cabinets, and we had a total of 6 base cabinets 4 came damaged and one wall cabinet. We did get the replacements, and they came more damaged than the originals. The finish on most cabinets were horrible. They do not stand behind their products they sell. We have spent almost 10,000 on these cabinets that are supposed to be top of the line they are actually junk below is a picture of just one of the cabinets. When telling the salesperson about it she stated yes, we get a lot of complaints about them. I was so shocked they said that and even though they get a lot of complaints they still sell them and WILL NOT stand behind them. Then I went to return an item to get a store credit without a receipt they said they had to put it in the damage and could not return it for store credit without the receipt but can do it with one. So, I had to spend another 10 minutes to 15 minutes looking for the receipt found it and they gave me the money back. Which does not make sense with or without the receipt you still had to damage it out and I was just asking for a store credit without the receipt. What a joke.

If I could give them a rating less than one star I would. Used to be a fairly good place to shop but has turned into a greedy corporation. If my last name was Menard I would change it and go into the govt. Witness protection program. I got stung buying vinyl flooring from the CFL corp. which is just Chinese garbage, don't believe "made in USA" on products anymore.

This has to be the worse place to shop for customer service and their ridiculous rebate policy. I was told by a manager at Menards if I was within a few weeks of the rebate period I would get a rebate on $1900 of tile! Nope refused it. I paid cash for the tile and had a previous rebate for $192.00. Well when I returned a few boxes they would not give me cash back but only a store credit! I had my receipt this is ridiculous! I told them besides using that store credit I was never using them again! Go Home Depot and Lowe's you have far better customer service. We have done 30 houses and four farms Menards lost a good customer! CUSTOMERS BE WARE!

Seems they have a huge turnover of staff. A few are really great. Several confided they do not like the manager. Same here, have had interactions with him - absolutely do not care for his behavior, personality, approach. I have a small business. If he were my employee, he would be fired...nasty attitude, not friendly... Hope he gets transferred to some other store...

I went in there as a single woman and asked for assistance and had to wait 20 minutes before anyone could come and help me and then I asked him to help me cut these metals for my carpet and they said no. The customer service says we sell your projects we don't do your projects. I considered that very rude

Menards facts. They put returns that are used back in stock. If their rebates fail, they tell you to contact the office and they tell you to mail them back. This company passed the buck all the time. Menards sucks. No stars for you! You got 1 star cause I was forced too. Menards sucks. No nice way to put it.