thredUP

Don't bother selling with them. They give you a few dollars or less for items with tags on. Macys dresses and kohls.
I made less than 5.00 for 2 dresses never worn with tags. I don't buy cheap items. I would rather get them back and give them away but you pay to many fees.

I sent in a large bag of clothes, some designer items and a couple that were never worn or with tags. The never worn item listed as average because it "showed wear", which was 100% inaccurate. A new $75.00 hat was resold at $9.90 because they didn't know what they had.
Customer service was only via chat and not helpful. They said I would receive notifications when my items were up so they could be returned, which isn't true. There is no communication whatsoever.
They made $369.70 on my items, and counting, since they kept 6 other pieces without telling me. I cash out at $116 so I made 36% on new items that would have paid 50% - 60% in a local consignment.
It's deceiving. Save yourself the grief and sell locally where you can help a local business owner and have a conversation about your items and negotiate a fair value vs being taken advantage of.

Thredup received my clean out bag the first of October and processed it mid December. They know exactly what they are doing. They process just enough items to cover the hefty fees they charge you for sending it to them and then whatever payout you might have gotten is absorbed by their fees. You get nothing and they pocket the full profit from your clean out bag. I have purchased items from them also, and they have been average purchases. I could have done better thrifting locally. I will not purchase from, or do business with, this company again.

I bought 4 items, 3 were on "final sale", meaning no returns/refunds. Three items were listed as in excellent condition. One item was listed as "very good condition" (minor wear on fabric). Only one of the items was even in "good condition" (lots of wear no major defect), two were in poor condition with snags and holes and excessive sweater pilling. One of the items was 4 sizes off of the listing. I attempted to make a return but final sale items aren't returnable. I chatted with customer service and threatened to get my credit card company involved. They refunded me all the items but I still had to pay shipping. Never again.

I really, really wanted to love ThredUp. Unfortunately, I've had way too many super negative experiences with them to continue to be a customer. I've made 3 purchases from them this year and every single one of them had something very wrong with it. One item was 'cancelled' with no explanation given. I was given a credit for the item but had to pay their ridiculous shipping cost of almost $11 just for a five dollar t-shirt? Another order had the size of the jeans I ordered completely wrong - by a whopping 8 sizes. Of course, when I attempted to return the itemSSSS in my cart that were incorrect, damaged beyond belief (why are they selling GARBAGE to people and passing it off as clothing?), or didn't fit - ThredUp all but refused by offering a kick-in-the-teeth low credit instead of taking my return. And to top it off, ThredUp sustain-shames its own customers into dropping a return request by making statements about how keeping your return is better for the earth. Instead of actually being a responsible company that truly cares about the earth, sustainability, and its customers, ThredUp just leans REALLY hard into the sustainability thing to pull one over on their customers and attempts to shame them when they have completely legitimate issues. Their customer service is pretty much just a bot - a joke at best. If you're unlucky enough to ever have to contact them, it's a complete waste of time. Cold, generic responses that often don't even make sense. ThredUp is nothing more than a rip-off in "sustainable" clothing. GET SOME WOMEN INVOLVED AT THE C LEVEL OF THIS COMPANY TO SAVE IT BEFORE YOU GUYS RUN IT INTO THE FAKE SUSTAINABILITY GROUND. LOWER YOUR SHIPPING COSTS AND MAYBE GIVE A DAMN ABOUT THE CUSTOMERS WHO CHOOSE TO SUPPORT YOU. IT'S NOT ROCKET SCIENCE, IT'S JUST GOOD BUSINESS.

I sent in 4 boxes of brand new tags attached, clothes and shoes. Didn't make any money at all. I literally paid for them to take my things and they didn't send back the things they wouldn't take. DO NOT SELL WITH THEM! You will not get any money but they will take yours!

*Zero Stars: Deceptive, Unprofessional, and Exploitative - Avoid at All Costs*

I'm writing this review as a warning to others: stay far, far away from ThredUp SELLING YOUR ITEMS. My experience with this company was an unmitigated disaster, marked by deceit, incompetence, and a blatant disregard for ethical business practices.

I have picture proof of what I'be send in and in what condition. Customer service claims a pair of designer shoes to be fake and another pair to have been excessively worn when they're were in fact new.

Items supposedly disposed of so no way of getting them back!

I suspect them to be listed at a later date for their benefit without getting my (already ridiculously low) cut!

What a great SCAM/FRAUD they created with no accountability or repercussions!

I have bought and sold on ThredUp several times, but I'm done. Too many times I've sent brand new items they have deemed "ineligible for earnings," which means they'll still sell them, but I will get no commission. How they decide this, no idea because they still put a decent price on these items. Another time I sent in a pants and top set. Very unique design, obviously a set. They listed just the pants - shirt nowhere to be found. Takes months to process a clean out bag, fees are outrageous, sellers earn pennies (if that) and now they're discontinuing their points / rewards program. There's nothing that makes selling on ThredUp worth it. Donate to a local charity instead.

I ordered four pairs of jeans for my wife for her birthday which she really liked. I ordered them on the 12th of this month. I was told that I would have them by the 18th. 18th had come and gone then was told by this Saturday the 23, and on the 23rd they change the date to this Monday the 25th mind you by now my wife's birthday has come and gone and I had to stop at other places for what she wanted it is now 8:42 and according to UPS they don't even have a tracking for me because none of the information is given to you by thredUP has the right tracking number. I've continuously tried to get a hold of them and all I can get in touch with is their automated system then they tell me in 4 minutes somebody will get a hold of me in a few minutes 4 minutes I've tried for 90 minutes so far messaging and waiting. I want to cancel my order but yet they're not giving me an option to even do that. I honestly feel like I should be reimbursed for the amount of money that I spent there and some of the money that I spent for her birthday due to the fact that they continuously do not get anything right or on time. I definitely will not be shopping with them again nor will my wife or her friends and I really recommend to everybody else if you want it at the time it says it's going to be delivered and you need it then DO NOT BOTHER! I have had many sites that my wife uses and none of them have had issues like this there's always somebody you can speak to and they get it resolved right away if there was a slight issue. Well tracking it it hasn't moved an inch today and it's literally an hour and a half from where I live its been at the same spot all day, even at the last time I just looked. My word of advice is stay away unless you're really in love with something check other sites for it if you can. And if you are really in love with something then make sure to order it oh probably a month before you actually will need it

Ordered a purse from thredUp which was described to be in "excellent" condition. When I received the purse, not only were there several loose threads (it is a fabric purse with embroidery) but the zipper was broken. Definitely not my idea of excellent. I went online to find out what I should do because I still wanted the purse, but I was not happy with the condition. ThredUp gave me three options: credit for about 40% of what I paid, 35% off my next order or free shipping on my next order. So I chose the credit thinking it meant they would credit it to my credit card. No, they meant store credit. I didn't realize this until after I had made my selection. So basically they wanted me to spend more money instead of actually resolving my issue which was their fault in the first place. I got on online chat with thredUp's customer service and long story short, they refused to credit my credit card and insisted I had to either return the purse or accept one of their other "offers". I kept pointing out that it was their fault for misrepresenting the condition of the purse, but it didn't make any difference. I ended up disputing the charge on my credit card and getting the entire purchase price credited. And I got to keep the purse. ThredUp's loss because I had no issue with paying for the purse at a discounted price, but they refused to credit my card. So now they are out of a sale and a purse.