SportsMemorabilia.com

Although Sports Memorabilia had issues fulfilling my order which caused a long delay with these items being shipped, Lilly from customer service went above and beyond in making sure that this did not slip through the cracks. Lilly provided outstanding customer service in providing timely assistance.

Horrible company and customer service. I've tried placing an order twice and every time they automatically cancel my order and ban my account, it makes no sense. They keep telling me to check my information but EVERYTHING is correct from the name to the billing phone number, it's spelled exactly how it is with my bank and still they will not fix this issue, it's an absolute disappointment, I've taken my business elsewhere.
This has also happened to several of my friends who tried to purchase autographed jerseys. Save yourself time and the hassle and go elsewhere that's not a fanatics.com/sportsmemorabilia/nbastore company.

I would give their website 7 out of 10 stars because they really need to improve it so you access information on the status of your order. I called in and the automated system told me my order was still processing so I talked to their agent Connie which I'm going to give her 10 stars. Connie was super helpful and a pleasure to talk too. Most customer service agents you talk to anywhere everybody knows they are oh hum but Connie made it a pleasure and so helpful. She told me my package was shipped and where it was it and emailed me the tracking number.
So sports memorabilia improve your website and recognize your great customer service agents. Connie will probably make me a repeat customer.

Thanks again Connie!

I received my item and immediately followed the authentication instructions. My hologram came back invalid. I contacted Seller by phone and immediately responded to their email with pics as instructed. Radio silence since and no response to my issue. Authentication is critical with collectibles and trust is broken when in question.

I didn't make any purchases on this website, but it was high on the list on google (which you can totally pay for) as I was trying to put see how much my signed Allen jersey might be worth.

The prices looked... absolutely stupid high. Then I saw this card being offered for like $120. A 2021 panini Optic Josh Allen card PSA 9! So I looked at Ebay and found people had bought the same card for less then 5 bucks.

Absolutely rediculous. Personally, I just seeing that I would NEVER purchase anything from this site. I feel bad for all the unsuspecting people that were just trying to get their loved ones or friends a nice gift that got bamboozled.

Purchased merchandise and was told they offer express delivery in 2 days, I'm receiving it in 7 days wtf! My receipt states I paid for 2 day express delivery. Needed it by the 4th day for a birthday surprise thanks for ruining it. Beware, you've been warned you should read the Facebook reviews good luck

Received a package that had been damaged and corresponded with Cristin. She gave me simple and accurate instructions on what to do. I very quickly got a replacement which was perfect. Cristin could not have been more helpful! Thanks!

Sarah was truly great to provide reassuring info that the item I ordered will arrive via UPS tomorrow.

As said to her on the phone, it was not only her technical efficiency getting the info, it was the warm and friendly manner in which she handled the phone call from start to finish.

Sarah truly epitomizes the essence of excellent Customer Service and Fanatics is lucky to have her.

Thanks again,
Gary Davis

Terrible experience through their Steiner subsidiary. Bought a card on 12/5. Money was taken, confirmation email was sent. 12/6 I get An email saying they sold me a card that was out of stock and to call a number and they will help me secure the card elsewhere.
That was a useless 20 second call that they basically blew me off and said there is nothing I can do. I bought many cards from eBay and other websites and never was sold a card that was out of stock. Terrible service and very disappointed and they could care less it happened.

Jim Walsh

Never received the item and it was just sent to the town over from me with no specific address or instructions. Unsure how to recover the jersey or how to be reimbursed. Kind of disappointing if I lose money and receive no item out of this exchange.