Spectrum

Spectrum Cable TV, Northern Kentucky, does not deliver the entertainment products they sell. Case in point... We were getting tired of trying to watch movies on AMC with Spectrum's progressively longer commercials. So, I called Spectrum customer service to inquire about seeing the same movies, commercial free. Spectrum's customer service rep sold me on AMC+ as a "premium channel" which shows many of the same movies "commercial free." So, I added AMC+ to our already hefty Spectrum Cable TV services. So far, the AMC+ movies we have watched were both interrupted by commercials.

My mother who lives is a nursing home broke her leg. Tried postponing service till she returned. Spent over an hour on the phone with them trying to have me pay for service that would not be used. Had to send equipment back in order to get the billing to stop and because I called 3 days after the cutoff date they had me pay for another full month of service. If I would of called the day she fell and had surgery I would of made the cutoff date. Tell me who has that on their mind? Spectrum? Give me a break? They are a terrible company and the only reason we went with their service is because that is the only choice we had. NEVER AGAIN! I am in my 60's and this is the first terrible review I have ever written in my life. That is how bad we have been treated by this company. Meaning the whole set up process we went through to the day we had service disconnected. Shame on you Spectrum if you treated your customers differently you could have a total different company. Hire a new CEO!

I have never had an issue with their internet service.
It's their constant price increases and their customer service that is out of control.
Their customer service is always horrible. The reps are so fixated on their "script " that they have no concern about you or your time.
I should have left 20 years ago but I'm lazy. I'm not sure why I have tolerated them this long. That's on me though. Don't wait. You'll regret it.

I'll have to admit that the service has been fairly stable over the past couple of years. Losing service maybe 1-2 times a year. But they continue to increase to the consumer every year. My plan/program has doubled in price over the last 8 years. Would have been more had I not changed by subscription to the cheapest thing they had. 30 years with them, and I have the base plan with 1 premium chnl. No vcr, no super fast internet. Just the basics so I can keep the price down. Of course they are offering new customers the same package for 80.00 a month less(to get their foot in the door). Trying to talk to them is like taking to my dog--except sometimes he listens!

Terrible company. Employees give contrary information. My daughter cancelled her service, I ordered it (in the same house) and was told technical support could "provision" the existing router and modem. The next day I called to do this and was told those were "dormant" and I couldn't get service. Missed the Packers Lions game as a result. I cancelled the service and now will go to ATT. VERY UNHAPPY.

Been a customer since 1993 and during the recent month long hurricane outage and beyond they provided no service zero and would not provide a refund. I switched to ATT better service and $50 a month less expensive. Big mistake to use Spectrum for any service as they dont treat customers as important

Never got my rebate promises that were made were never kept contacted Better Business Bureau and the FCC and nobody from spectrum has ever gotten back to me. Poor customer service.

Do not get spectrum it is nothing but a scam and they let their agent lie to you about your equipment and then delete the calls. I spoke to some one who said I will own the xumo devices at the end of the 12 months and now spectrum is telling me no I do not own them, I was leasing them for the year and i have to return them or be charged 120 dollars, 60 per box which I already paid. Their phone calls are recorded but they do not have access to the recorded call after so many months, not even a year, because it is too long ago and they delete the call. I spoke to 2 supervisors and i other csr who refuse to assist further then telling me to return the boxes that i should own at this second or be charged again for them. They are also saying i should have received an email about this but i did not receive one on either side that said leasing or purchasing the equipment when i already did and it was added to my monthly statement.

My spectrum Internet is frequently down and for hours at a time. I wish I could say they were dependable. But I can't say that. The cost is expensive as well.