Spectrum

As always, when a tv event like HMMMM TNF is on spectrum chooses where to schedule an outage and to whom. Yesterday 10/10 an outage occured. Of course until past after midnight.
Then they sent a text that no credit will be issued due to electric issues.

I am paying for an internet service with Spectrum.
I don't owe them any past payment and I am not tied to any contract for cancelation fees.
They raised the monthly fees without notification or explanation.
I requested a few times from different customer service representatives to close my account, but they all tried to convince me to stay by reducing the fees, keep me long time over the phone line. When I insisted to close the account, they left me on the line for a long time and finally told me that it has been closed, but they can not give me proof of closure. The last customer service representative, named Nicolas, told me that he closed it and I will expect an email, which never arrived and the account remain open. I already returned all the equipment to Spectrum. But their behaviour is harassment and they have my payment information, to keep charge me.

This company is Dishes competition and they are so much better once again a few of the untrained employees have opened up spam at Dish so we can't close any accounts. Like our customers I too am going to Spectrum for employment

This company when it was Bright House and Time Warner cable was the best thing ever, but lately have gone downhill. Their equipment is terrible and I've had to replace the router 4 times. It's very frustrating when I'm trying to work.

I made two complaints about undue charges and was not reimbursed even though the attendant recognized the error. I don't understand why I paid $299.68 in November, $44.98 in December and 44.98 in January, whereas cell phone internet service is only $29.00 and the condominium's internet and TV are already discounted internally. Furthermore, when I made the complaint in December, the customer service representative was extremely rude and impatient with me, threatening to cancel my account.

You get hit with bills almost doubled after a promo ends. The price goes up without any notice. You are offered these amazing deals with bells and whistles but then come to find out, they jus downgraded your service without telling you until you try to watch showtime or a family channel you once had. They have zero respect regarding the lies their agents tell to keep their services. Management had no problem telling you that YOU'RE THE PROBLEM, and continue to not assist with the actual problems. They have zero flexibility and no interest in helping users when they need it.

The first couple years with them was fine. As the price went up the service went down. I complained thru chat over the years. Always suspected i had old equipment but was told it was fine. This week i switched to t-mobile home internet. When i called to disconnect spectrum i got a sales pitch (i was expecting) but the girl told me my equipment was old and offered a promotion for 1 year. They should be offering promotions to existing customers without having to say you're disconnecting! Turning in the equipment seems easy enough. I can take it to the UPS store and they'll scan and ship it. Glad to be done with them.

Their corporate model is overcharge the existing customers so we can bring in new customers at bargain rates. For example, I've been a customer for over 10 years and when I complained that I could get cheaper internet from another provider they agreed to reduce my internet bill to 49.99 for 1 year. Not 1 month later they raised the rate to 54.99. When i complained that they lied to me, they basicly said tough, we raise rates whenever we feel like it. No, we won't honor the lie we told you. Guess what Spectrum, I am now a that compeditors customer.

Due to spectrum rising prices, I decided to switch to a different provider. I very intentionally contacted Spectum to check their cancellation policy. They ASSURED me that I would get a prorated refund for unused dates if I were to cancel at any time. So, I cancelled and switched to the new provider. Spectrum then refused to give me the prorated refund they assured me I would receive! Unbelievable. Had I known they would not refund, I would have waited until the end of the period I already paid for before cancelling. The reason I cancelled prior to the end was because I was assured of a prorated refund. They kept my money! I will NEVER again use spectrum and I have made many people aware of their unethical practices. Beware. On a side note, my new provider is excellent... MUCH cheaper... amazing service... no more rate increases! So happy I dumped Spectrum.