Sam's Club

Joined as a plus member for free shipping and to earn an extra 2% back in rewards. Neither are what was promised.

They now require a minimum $50 order for free shipping and do not pay the 2% for shipments.

I am physically disabled and have difficulty shopping in store so the free shipping is essential. I also live on a very fixed income so that 2% not being credited is a slap in the face.

Very disappointed with Sam's club and their changes.

Discourteous rude expensive all the nastiness you would expect from a company like this!. Their products are garbage. Their service is garbage. And their employees are very disrespectful and rude!. Just look at all the other reviews on all the other websites and it will speak volumes!. I can't believe people pay a membership to be treated this way!. SMH

I PURCHASED CHECKS THAT CAME ALMOST A WEEK LATE! THEY STARTED ON THE WRONG NUMBER! I HAVE 4 PACKS WITH THE SAME CHECK NUMBERS! I HAVE MISSING CHECKS THAT NEVER ARRIVED! I WAS TOLD THE MISSING CHECKS WERE NOT THEIR PROBLEM! I HAD TO FREEZE MY ACCOUNT! I HAVE BEEN A MEMBER SINCE THEY OPENED, AND THIS IS HOW THEY TREAT ME! I WILL NOT RENEW MY MEMBERSHIP! TIME TO TRY COSTCO!

Ordered a massage chair. Aknowledgement had incorrect sales tax based on list price not sales price, a $140 difference (you DO NOT charge sales tax on the discount amount and verified this by state statute definition of "sale price"). Brick and mortar location was no help and could do nothing until an invoice is generated. 4 phone calls to customer service totalling 108 minutes. Was disconnected twice after lengthy waits. Tried live chat and was also disconnected twice after 15 minute waits. Finally reached a "manager" via phone and told him to cancel order, period. He provided me with a reference number and simply put me back in queue. Interesting that every wait message said I was next in line with exactly a 36 minute wait, total BS. Hung up. No way to cancel order on line. Total incompetence and truly believe this is all a stall tactic to get you to give up. I will simply refuse the order when it arrives. Will never use these morons again.

I have been a plus member and a business member since 1991. I JOINED IN 1991 in Ybor City, A Tampa neighborhood, I was so fed up i would have left by 2008 if my wife would instead shop with BJS or COSTCO, both of which i enjoyed simultaneous memberships with when i lived elsewhere. I had a car accident in 2005 leaving me without mobility. They always violated the spirit of the law w/r/t the ADA ad seldom offered accommodations. When they fail at something and accept a return it could take 90 days to geta refund after they accept the merchandise returned. Their internet service on groceries is abominable making substitutions you didn't ask for and delivering food that had spoiled. I paid for a delivery 24hours before it was to be delivered yet they took my money, promised delivery, didn't and expect me to wait 7 to 10 days for a refund I didn't ask for. I am disabled and depended on delivery. This forces me to pay a second time and no doubt they won't have everything I order, as had previously occurred many times. If after 34 years this is how they treat you no one that has a choice should give the business. My town now has close to 200,000 people and i pray competition comes to the area. I'm too far to receive delivery from BJS Iin the next town or i would have renewed my membership.

Went to samsclub and had my sister pay for my items and I wasn't planning on renewing my membership because it's not worth it going to samsclub so samsclub took 50 dollars from my sister's debit card because they couldn't get it off mine and she is not a member. That's crazy. Samsclub quality of food has gone down and you have to stand in line to enter the store and stand in line to leave. Samsclub really needs to change.

This is a message to the general manager of Sam's Club in Charlottesville, Virginia. The Sam's Club in Charlottesville, Virginia does not have many of the items I need, such as Quaker Old Fashioned Oats 160 oz., 2 pk. (Old Fashioned) nor Member's Mark 100% Psyllium Husk Fiber Capsules, 800 ct. Recently, this Sam's Club started selling Chinese Green (Shanghai Boy Choy) in a 2-pound package. But it only indicates the packing date without telling the best day of sale. Most of the time, the leaves have turned yellow but still remain on the shelve. I had to buy the fiber and old fashioned oatmeal from Costco. I have Sam's Club Plus Membership for years. The city has both Costco and Sam's Cub. Now I am thinking about giving up Sam's Club and shop in Costco only.

Jeremiah the GM, told his cashier's to refuse a refund on generators, even if they were not opened at store location 7950 Cypress Creek Pkwy, Houston Texas *****. Today (1/22/2024) when I went to take my generator back Tranika told Janet to not accept the generator and walked off. Janet was very respectful but Damien, Tranika and Beeia the manager lied for Jeremiah, with misleading a deceptive practices, when the refund policy proves that it could be refunded for the full amount. As me being a club member for 10 years to receive this type of deception. Although I didn't purchase it from that location, I'm still a club member and deserve to be treated fairly, without prejudice! Jeremiah told my Aunt, just because the storm didn't hit to hard, we shouldn't bring them back but my daughter birth is this weekend and I spend that money for the emergency and still want to move forward with my daughter's 1st birthday party. I deserve the same amount of the value of the generator from all of their pay checks for falsified information because it caused me to become overly stimulated without a cause. I called the Corporate customer service line and Sofia told me I was right and deserve a refund. Tranika was rude from the time we walked in and as my Aunt asked a question about the policy, she instantly went into defense mode, saying we're wasting our time, when I told her she was just asking a question and she pretended she was talking to Janet, while she was looking at my Aunt. Both managers and Tranika told me I had to wait until Jeremiah comes tomorrow inorder to see if he could override the transaction. Instead I went to the location where I got it from and returned it without a problem and was out the door in a flash! I believe they need to demoted of their positions because they refuse to honor me as a longevity member and for the devalue of SAMs being an established company for the betterment of We The People.

Why does Sam's Club operate with such deceptive practices? It literally pulls all of its members' mark items off if there is something terrible on the news or in a college town on move-in weeks. The point is your regular customers are noticing this deceptiveness.

Sam's Club, Montgomery, Alabama. 2 - African American sales associates and 1 - automotive tech started stalking me, showing up where I was and following me. I bought tires for me car there and provided my cell phone number for a tire rotation. Then they started getting into my car which means they copied the key fob code. I changed the car door lock and they were still able to get into my car.