Sam's Club
Questions & Answers

IN the store - no problem, it was correct answer.
If you are not, try to chat. You can wait a little - not too long, however, you will get help from an associate.

In the store... no problem
If you call on the phone... you may get someone... but no resullts of follow up

Sam's Club customer service is kind-of difficult to get a hold of someone on the phone. They are typically overwhelmed with in-person customers at the store. Typically if the hold time is more than 3 minutes, I call back later and get right through without much issue.

I waited on the phone for over an hour when I told the woman what I wanted she hung up on me.

Like anywhere else, they only answer programmed questions

I have had great experience with Sam's customer service.