THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED! I know this isn't a review of Sam's Club per se, but is of the Sam's credit card company, but wasn't sure how to address this. My Sam's Club Credit Card had fraudulent activity sometime in early December. I called the company on December 14th and was told that a replacement card would be issued that day but would take 7-10 business days to arrive. I told the agent assisting me that the 7-10 days was too long because of the upcoming Christmas holiday and asked if they could expedite shipping. She told me that she could have it expedited to 4-5 business days. It is now January 12th and I Still have no card. I've called the company 4 times thus far. The first 2 times I was told to wait a couple days and the card should be there. The 3rd time, I asked to speak to a supervisor and was told that they cannot transfer me, a supervisor would call me back. This was last week and no call back yet. I just called once again and they said they could once again send a replacement card and it would take 7-10 days. I asked to speak to a supervisor again and was told they could have one call me back but would be a minimum of 5-7 business days to call me back. I've never heard of such a policy. So, here I sit after an entire month: no card in hand, no card in sight and have to wait a week for a supervisor to call back. I will be shocked if that call ever comes or if I even ever get a replacement card. What's ironic is that I've had this happen with another company before, and my replacement card was received the very next day. I'm not the type to write negative reviews, but this is Unbelievable to me.