SaltwaterFish

Save your money and buy elsewhere. Bought several fish in order to receive a free one. Paid fish were fine upon arrival, though not packed the best, but the free one was of course dead. Of course they will do nothing about it - in reading other reviews it seems they ship dead or sick fish as part of free promotions.

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to, to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

Placed an order and it charged me but never loaded confirmation page and no emails. The money from account sure got deducted though. Shop elsewhere until they fix this issue, or scam. Whatever you'd like to call it.

I have only but good experience with saltwaterfish.com. Quality of the animals is great and their customer service is top notch. Always eager to receive the email specials since there is also a great deal. Most places only sell corals but here you can find everything, fish, corals, invertebrates, rock and aquarium supplies. I have had a saltwater aquarium now for 6 years and purchased from other locations but I know stick with saltwaterfish.com.

I used to like this saltwaterfish.com but not anymore because they won't let me buy stuff from them and they said that they kicked me out from buying anything from them again. When I never did anything that they are saying that I filed against them with my PayPal account but I got hacked and the hacker attacked all of my social media accounts trying to get money from people so, now I feel like they are discrimination against people who have disabilities because I have bought stuff from their website for my saltwater aquarium.

Ordered and paid for shipping. They use FEDEX overnight. FEDEX won't deliver your order early unless you pay an additional 6.99. Well I got the overnight at the end of the day. After sitting in the back of a hot FEDEX truck. When I opened the box the bag of snails water was completely drained. Luckily the snails survived as they can survive out of water for some time. The bag with coral barely had water remaining. One head is damaged and struggling on arrival. The cleaner shrimp was so small it molted in the bag during shipment. It's been two days since acclimation and I haven't seen it in the tank since. It's probably dead from the stress of loosing almost all its bag water. Whoever packed my order didn't bag them well. I don't think 41 bucks for the shrimp I ordered was worth it. I won't be ordering from saltwaterfish.com again. Bad experience. I rather go to my LFS and wait for things I want to be available.

We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA.
We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic.
Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!

Received my order with exceptional packing and timely delivery. The 15 day guarantee is the best in the business and provided peace of mind but it was not needed. The variety was mind blowing vs other online options and my local fish shop

I ordered 5 fish from saltwater fish.com. All 5 bags were extremely loose with no air pumped into bag. 1st bag ( lemon peel angelfish) gills were red, died overnight. 2nd bag ( blue tang was 3/4 of an inch, bumps very visible on fish) 3rd bag ( neon dottyback just under one inch looked hungry and not cared for, died second day. 4th bag blue Fiji damsel, flukes all over it, the 5th bag Fiji damsel was ok). My main concern is they are killing fish every day, because they don't care enough to put oxygen in bags, must be where they can save on expenses. If a zero was on the rating scale that's what it would be.