So I was originally very excited when I first went on the site a few weeks back and found a Malaysian torch coral that I've been searching for but couldn't find for a long time now so I placed an order immediately and added a scoly and a frag of bernardpora just so that way I'd qualify for the free shipping and get a few cool frags added into that same order. Unfortunately right when the package arrived and I opened the box I knew the torch coral wasn't going to make it so I called them and let them know right away before even taking the coral out of the bag yet. We agreed on me giving it a chance in the system to see if maybe it would be able to bounce back so I did that. After maybe 2 days I knew that next morning I would be filing the doa claim on my account because I was able to see some brown jelly happening in between the head and the stalk of the coral due to the tissue being totally gone around the head where it meets the stalk. That's actually how I knew it didn't stand a chance when it arrived because it had shown up that way right out of the package all of the tissue was totally gone. Which I understand that definitely is bound to happen from time to time when ordering corals online, especially when your dealing with sps/ lps corals going through the shipping process. That's a lot of stress on some corals and it's just something you have to accept will happen once in a while when you do shop for live stock online. I had 2 customer service workers help me through the process so that way I knew that I was handling the situation the right way. I wasn't completely sure how to go about it with saltwaterfish.com due to that being my first time ever ordering from their website. They were both very polite and responsive to all of my questions and emails. Even on Saturday and Sunday I was getting fast responses to my emails. They did end up giving me that amount of money back that I spent on that torch as store credit so I was happy it all went well. I recently just decided to use that money to buy 3 corals that I saw in the wysiwyg section of the site because it seems they do have some great prices corals added there very often so I was excited to place the order and give the site another shot. So keep in mind my original order for the torch I wanted I purposely spent enough money to guarantee myself the free shipping ( which at check out you are still charged and other 15 dollars for packaging fees so…). But anyway on this new order placed between the money refunded to myself and the money I was spending on the other corals I added into the new order I was happy to know I would receive free shipping again as well! I did it that way on purpose again because it just makes more sense to do things that way rather than paying for the shipping and packaging fees because chances are it would end up around that same price anyway when it's all said and done. I filled out the information in the check out and selected the option to use the money added into my account and on the final step of the checkout it says " you only need to spend another $145.00 dollars to receive free shipping " that made no sense because the money on the account for my refund was already $120.00 and with the 2 other corals added to that second order I was definitely over the $175.00 spent for the free shipping. So after reading a bit I saw that the $120.00 I had gotten refunded to my account does not count towards free shipping…… ID STILL HAVE TO SPEND ANOTHER $175.00 ON TOP OF THAT AMOUNT FOR FREE SHIPPING! So let me get this straight for anyone checking this out. You buy corals from their and they send out an unhealthy one that literally is practically dead before even getting into your tank. You made sure to spend the amount to get the free shipping and pay for the additional 15$ box fee during that first purchase. They refund you the money THAT YOU LOST EXCEPT THAT MONEY NOW DOES NOT COUNT AS YOUR OWN MONEY BEING SPENT WHEN ADDING TO A NEW ORDER TO REPLACE THE DEAD CORAL THAT SHOWED UP TO YOUR HOME. They basically treat it as a gift from their company or so teething apparently?! But no it's not it's money I worked for and spent with you. I didn't ship the unhealthy coral to myself you guys did that all I did was choose to shop with you and spend MY MONEY WITH YOU. I made sure to spend enough for the free shipping the first time around and still go on to find out I had to pay for a "box fee" another $15 bucks and then I'm held responsible and have to do all of that over again when I get an unhealthy coral shipped to my home? That's not right AT ALL AND I WAS NEVER TOLD ANY OF THIS INFORMATION OTHERWISE I WOULD HAVE GOTTEN THE MONEY ADDED STRAIGHT BACK INTO MY CARD AND NEVER SHOPPED WITH THIS COMPANY AGAIN! I'm very upset that this is considered to be okay to do. Their are much better companies to shop with that have much better shipping prices and still have great prices on corals as well as shipping prices…. Never again will I be back to your site even if this next order has another dead coral in it I will get my money back TO MY CARD IN MY OWN POSSESSION BEFORE I GIVE IT BACK TO YOU! Shipping fees to my home from you guys are $36.00 and on top of that they make you pay the packaging fee another $15.00 bucks that's $51.00 in shipping and not one penny of the 120 I spent with your company was put towards those charges. You still expected me to pay the full 175$ on top of the 120 I spent and LOST THW FIRST TIME AROUND! Ridiculous and so wrong to do business this way and I completely changed my mind on how I feel about your company. Not cool at all considering I'm the one who lost out the first time. It was your fault I even had to place a second order. If the first had gone right I would have just been happy and left things at that. I will never take that chance with you guys again. For all I know you probably want a coral to die because that just guarantees you another 200 bucks the second time around. Screw that! Never again will I do business with you and I don't suggest anyone else even takes the chance. Their are much better companies with much better policies