Happy with purchase. Item did arrive one day later than expected, but that was due to manufacturer and customer service notified me to give me the heads up. Seems like they have the best prices, so I'll keep shopping there.
I received a defective item from projectorscreen.com, which was no fault of their own of course. But my problem came when I tried to return it for an exchange within the first week of purchasing. Sadly they only have a 14 day return policy and you are charged a significant restocking fee. I was left with no choice but to go to the manufacturer for repair/replacement warranty, which turned out to be a long and frustrating venture. Projectorscreen.com does have very good customer service, but beware of their return policy. I won't be purchasing there any more due to that. I will stick with sellers that have hassle-free policies for returns and/or exchanges like Amazon.
It was my first time purchasing a projector screen and I was extremely satisfied with working with Projectorscreen.com. They will go above and beyond to ensure you are fully understanding the best configurations to suit your needs and will ensure that your transaction is smooth from start to finish despite purchasing on line. I will 100% buy from them again and refer them to all of my friends.
I additionally would like to give the same feedback for screen innovations who had an excellent quality screen and excellent customer service as well it has been a pleasure.
Just bought a UST projector from projectorscreen.com. We liked the experience so far. The projector order process was straightforward. The price was competitive with other websites, we even got a discount as new customer. The delivery was quick, shipped next day, Fedex Home Delivery, took about a week since we are on the other coast (to be expected). They did put another box on top of the projector box (nice!), but the outer packaging could use a little more padding. Projector was brand new as promised.
The website was clean and easy to work, they had a great product selection. I did some price shopping and at least for my research, their prices were the lowest and they have free shipping. They didn't screw up my order, so I'll be back and recommend!
These guys answered their phones after business hours on a Friday night. Wasn't really expecting to talk to anyone, let alone anyone that knows what they were talking about. Boy was I wrong! They clearly know projector screens and don't seem married to any one brand in particular. They stayed late to help with only a few hundred dollar order, and they even followed up the next week to make sure everything went smoothly.
I can see why there are so many good reviews- these guys are certainly reputable.
I needed a remote for my client's motorized screen overnighted to me. It was a small purchase- I would imagine the shipping probably cost more than the item- but their sales rep made sure the order went through and shipped in time for us. They really helped us out in a jam.
I was having an issue processing my order, so I reached out to customer service. They were so friendly and quick to figure out the problem (it was actually my fault... lol). They processed my order over the phone and made sure to follow up a few weeks later to make sure I received everything. I'm very happy with this website.
Couldn't find just the screen material I was looking for anywhere online- reached out to these guys because they had a lot of dalite products. They were able to get me exactly what I needed within just a few minutes on the phone. Followed up quickly with an email and everything else went smoothly.
Good company.
Their customer service sold me on a better screen because I couldn't control the lighting in the room and I'm so glad I did. My neighbor is having the same problem that they brought up to me- the sun glare is making part of the picture streaky. Glad I listened to them!
Overview
ProjectorScreen.com has a rating of 4.7 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProjectorScreen.com most frequently mention and customer service. ProjectorScreen.com ranks 5th among Projectors sites.
Why? It's not just our tremendous assortment of projector screens and accessories, nor our value conscious competitive pricing alone that makes us so great. It is the culmination of 10+ years of expertise in this field and the fact that we are passionate about projection. That passion finds it's way into everything that the staff at Projector Screen Co. Does, from our merchandising to our blogging to our customer service and beyond.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven, thank you for sharing your thoughts on your experience shopping with us. Our policy regarding defective items is that you are due for an exchange should it be reported defective within 14 days of receiving the product. IF you had contacted us within a week of receiving it, there should have been no issue in receiving that replacement. Please reply with your order # so that we can look into the details of your case and provide you with the stellar level of support that we are well known for.
Thank you,
Brian G.