I have been a user of Pelican parts for my two early european cars for some time now. Over the years I have always experienced prompt and efficient service. This has covered tech queries, advice regarding left and right hand drive anomalies, and even using their tech knowledge pool for help on doing things. I am not one to right reviews but given the service has always matched what they said they would do 'on the box' I thought I would put my views into print. This has not always been my experience with online suppliers. I will be using Pelican for the forseeable future.
Just wanted to thank you for the great service in supplying the throttle body to my overseas location this week. It arrived within about 36 hours of ordering it! I suspect the time zone difference worked in our favour but I was impressed nonetheless in how quickly you processed the order and shipped the item. Thank you also for the voucher and PelicanParts sticker - nice touch!
Thanks again legends, I'll be back!
Excellent service! Had a very hard time finding the correct part on my own so Sales helped me choose the correct part. Delivery was fast! Price was more than fair for Genuine Parts and I'm very glad I called Pelican!
I tried to take pictures of the installed part and the invoice- but there was a lame error about file size being over 5.
I buy a lot of products from a lot of different online websites as I'm sure we all do. When i purchase from Pelican Parts I never worry if it's going to arrive on time or if it's the right part. Worry free and great info on the parts on your site. Always a please to deal with.
They have delivered all parts in a timely fashion. I would recommend this website to all my friends and family. I now want to order parts for my 2003 Toyota and expect the same great results from my past orders.
Pelican Parts was amazing. I had blown my head gasket in my 1989 Mercedes. The car is over 30 years old and I was not only able to get the parts needed, the ordering was easy and the service fast. I am totally 100% a big fam of Pelican parts.
The website said free shipping, and when I went to check out, the cart added 16.99 shipping. I called and they said I did not order enough. And if I did not like it to buy somewhere else! So I did. I feel like they tried to cheat me and really dont care... BAD customer service...
The Sales Engineers and Customer Service/Help Desk folks at Pelican Parts are great! Easy to work with, technically astute and completely up-front about their products and policies. They handled parts exchanges, shipping updates and advice on using the tools they sell, from the mundane (Brake Fluid management when bleeding the brakes on my Syncro Vanagon without a Helper to pump the brake pedal) to the esoteric (Proper sizing and bend radius on offset wrenches for ignition and fuel injection component replacement). These folks know their stuff!
Comments = 10/10. Always able to find what I need, prompt order filling and quick delivery. Appreciate the site's ability to confirm that the part fits my vehicle.
Fantastic company and prices that no other companies can beat it, I've order original Mercedes-Benz filter and paid $16 when same exact filter sells on EBay in Italy and Germany for $500, thank you Pelican Parts.
Overview
Pelican Parts has a rating of 4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 34th among Auto Parts sites.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
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- Harbor City, CA
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ron,
Thanks for stopping by to leave a review. My apologies for the confusion on our free shipping policy. We try and message our $99 free economy shipping program as clearly as possible. Currently we display it on the header of our website, catalog pages, and in every product detail page. You can also find more information about the program https://www.pelicanparts.com/support/pelican_parts_shipping_FAQ.htm under our “account info” tab.
The cost of shipping continues to rise year after year. We have tried to produce a program that is advantageous to the largest group of enthusiasts that visit our site. It sounds like for your review the items placed in your care are bellow the $99 minimum. That is why shipping was added at check out.
I would like to look at your order and see if there is anything I can do to help. If you are open to giving us an opportunity to earn your business, please reach out to me directly. My email information is listed below. I can personally assist you and see if there are any additional ways we can help.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com