How would you rate Paula's Choice?
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New Jersey
1 review
0 helpful votes
Follow Dylan B.
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Paid $25 for overnight shipping on a $300+ order. The order was extremely late. Customer service is a joke. Live chat doesn't work and telephone doesn't work. Their ingredients can be found in less expensive product that works just the same. I find them completely useless as a brand.

Date of experience: February 2, 2023
Maryland
6 reviews
22 helpful votes
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Results are real
July 2, 2018

First customer service is Terrific. Consultation required, no problem.
Disappointed that cosmetics are discontinued
However, the products are fantastic
If one has very sensitive skin, on meds, contact your Dr show products and ingredients.
Their are active ingredients that may cause a reaction
Paula has many different selections for different skin types.
There is no such thing as hyper allergic
Next, again wonderful service. There was a 25% off sale. Unfortunately, I was broke that month
I received a rain check
Additionally, another plus, check the rebates sites
I was quite Ill stopped my beauty routine.
A disaster.
Wish could show before and after.
My husband has complimented me.
Lastly, have used her products for years. Additionally, I look up reviews on beautypedia.

Date of experience: July 2, 2018
District of Columbia
1 review
0 helpful votes
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Great Customer Service
September 1, 2020

I had recently placed an order with Paula's Choice and the ship to address was my old one, so I never received it. I called customer service and explained what happened and they immediately shipped me out a new order to my correct address. That's the best customer service I have ever received. Highly recommend them and their products.

Date of experience: September 1, 2020
California
1 review
1 helpful vote
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Great shipping and products!
October 11, 2022

I order from them and the shipping is fast. It will say that I'm getting my order one day, but then it's here sooner! Couldn't ask for better shipping and the products always come nicely packaged and have never been damaged. I love that products are unscented for those that are sensitive. Sending a package back is easy too. I would highly recommend!

Date of experience: October 10, 2022
California
1 review
6 helpful votes
Follow Jennifer O.
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I have very sensitive skin and have always had trouble finding a good solution until I found Paula's Choice products. My skin did not ger irritated at all (like it normally does) and I saw a visible reduction in my fine lines and wrinkles. It is a miracle product!

Date of experience: May 19, 2014
KR
98 reviews
42 helpful votes
Follow J F.
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I got into looking at skincare more seriously in the past two years because I started getting acne and needed something to clean my dead skin cells etc etc. I also have had strawberry skin growing up so I've been using this bha body treatment lotion and it's been working really well! Highly recommend checking out Paulas Choice products if you haven't yet :)

Date of experience: May 30, 2022
District of Columbia
1 review
0 helpful votes
Follow Jennifer H.
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Run away. Online billing rigged to keep requesting payment. I realized I was being double billed when Paulas Choice asked for 3rd payment. After hours waiting for customer assistance and being disconnected, I knew they got me. I refused to accept packages and it's impossible to get a refund. Bad bad outfit.
Paula should be ashamed of her money grab.

Date of experience: August 23, 2021
Missouri
1 review
2 helpful votes
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Horrible horrible company. I tried their 2% bha and it dried my skin out so badly. My face looked like a snake. And THE ONLY reason i tried this product is because I THOUGHT i could get my money back if I didnt like it. That's what they tell you. You have to pay shipping to return their items YOURSELF. They dont cover that part. So im paying 5 bucks to return a 25 item. Bull crap company. Will never ever try anything else from here again. They are dead to me.

Date of experience: February 17, 2020
Oregon
2 reviews
0 helpful votes
Follow Ruth H.
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I just tried this product today. I am totally pleased. I put foundation on over it, and it looks like I have a primer underneath. It's expensive, but I just used a tiny bit for my whole face. I do not have smooth skin, but I look like I do now. It's not greasy. My face looks firmer and hydrated. So happy.

Date of experience: October 16, 2023
Washington
6 reviews
36 helpful votes
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No animal testing
April 1, 2018

The products are better than what is found at a drugstore for less money than products at a department store. They often have sales and samples. Some items are available in travel sizes. I love that the products aren't tested on animals.

Date of experience: April 1, 2018

Overview

Paula's Choice has a rating of 3.5 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Paula's Choice ranks 68th among Skin Care sites.

service
5
value
5
shipping
5
returns
4
quality
5