How would you rate Mint?
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Texas
1 review
0 helpful votes
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TERRIBLE
January 30, 2025

ALL ADS ON MY ANDROID. CAN'T USE TO MAKE A CALL OR A SEARCH. IM A SIMPLE RETIREE WHO NEEDS RELIABLE CELL PHONE SERVICE AND ALL I AM GETTING I INTRUSIVE ADVERTISING WHICH PREVENTS ME FROM CALLING OR SEARCHING.

Date of experience: November 1, 2024
Indiana
1 review
1 helpful vote
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I was very happy with Mint until I decided to close it. In terms of usability, this site was clearly designed to make it difficult to close one's account. I ran into problems immediately. After two hours they sent me an email that I needed to reset my java script. I did that. I am currently into hour 3 just trying to close my account. Their process is the opposite of customer friendly.

Date of experience: January 25, 2021
California
1 review
2 helpful votes
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We got Mint because we recently retired and want to track our expenses. Unfortunately, Mint's reports duplicated a lot of transactions, especially from Visa cards issued by Chase bank. Consequently, Mint told us for the better part of a year we were spending a lot more than we actually were. It was scary.
Mint's only support is via chat with semi-literate people using fake names in heaven knows what country. All they are interested in doing is making excuses. They have no desire to learn what's wrong with the system or fix it. There are ways to fix the errors, but Mint is so buggy that this takes a long time, especially if you have let the mess build up for a while. Reluctantly, we're going to have to go back to Excel to track our expenses.

Date of experience: April 9, 2019
DO
2 reviews
0 helpful votes
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Mint mobile is rubbish
January 4, 2024

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Date of experience: January 4, 2024
Washington
27 reviews
30 helpful votes
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No data during busy hours
December 23, 2023

I've had mint mobile now for 6 months. And the moment you use more than 40 GB on the unlimited plan you are seriously throttled down. I thought unlimited men a certain definition. Apparently mint mobile has a different definition of unlimited. You will not have phone service early in the morning when everybody is using it. You will not have phone service around 5:00 p.m. to 7:00 p.m. when everybody's using it. You will not have phone service from 10:00 p.m. till midnight when everybody's going to bed and using it. Mint mobile uses T-Mobile and the priority for T-Mobile is their customers.

Date of experience: December 23, 2023
Arizona
3 reviews
3 helpful votes
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Nightmare
July 24, 2020

I just tried switching to Mint from Quicken. I thought Quicken was bad when you need help. Mint is a nightmare. All I wanted was to enter a transaction that was older than 90 days. So far I have logged in 14 times, emptied my browser history, restarted my computer 4 times, and started a chat for help 4 times that kicks u out after 20 min. It's been 2 hours and all they do is blame your computer, browser, ect.

Date of experience: July 24, 2020
Virginia
1 review
1 helpful vote
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If you use mint, pray you never have to change your phone number. After changing mine, I got locked out of my account. Despite multiple submissions of requests to have my phone number changed, I only wasted hours of my time getting bounced back and forth between mint support chat and TurboTax phone support with no resolution. So now I have lost over two years of budgeting trends and have to start from scratch. If you're looking for alternatives, I'm switching to MoneyDance.

Date of experience: March 25, 2022
New York
2 reviews
4 helpful votes
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Long Time Mint User
June 19, 2023

I've been a long time mint user and I love it. Before Mint I used to track all my expenses and overall budget on Excel. With Mint, everything is in one place and I can see analytics about my spending to change my habits.

Date of experience: June 18, 2023
California
97 reviews
171 helpful votes
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Use Personal Capital
September 29, 2018

I can't recommend this app because it displays only 1 credit score from 1 credit bureau, persistently tracks payments and debits in one's account up to a point but does not keep accurate records of which bank account and which card, in the case of multiple cards and accounts. On occasion, they also display unsolicited offers for loans and supposedly "free" money which likely are scams or lead to trouble. I would use Personal Capital instead though they do not have an app, they have a resident financial advisor who helps with retirement planning and investment decisions. Intuit owns and collects information using the Mint website and app, so Intuit could assert nearly anything to the IRS using the collected data. Be careful.

Date of experience: September 29, 2018
Virginia
83 reviews
373 helpful votes
Follow Bobby K.
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This was one of my favorite finance sites before since the software was essentially free. Now that intuit owns them I'm betting it will even be better though they will push you towards buying quicken at some point.

Date of experience: October 7, 2009

Overview

Mint has a rating of 2.1 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mint most frequently mention and customer service. Mint ranks 141st among Personal Finance sites.

service
12
value
10
shipping
2
returns
5
quality
9