Bank of America

Is this your business?
How would you rate Bank of America?
grey star
grey star
grey star
grey star
grey star
New York
1 review
0 helpful votes
Follow mohammed s.
Unfollow mohammed s.
Send Message
Share Review
Report Review

The worst bank ever seen. Be careful of their ATM machine i did put a deposit yesterday in their machine and it took the money and it did not account them in my account and i did went to their bank office to explain what happened and the agent told me i need to fill up a claim and you have to wait around 10 business day to check if they can credited or no and it may take up to 45 days the claim and the the agent mention that they have this problem many time with the same ATm machine in 42nd street.

Date of experience: January 21, 2025
Arizona
2 reviews
0 helpful votes
Follow John R.
Unfollow John R.
Send Message
Share Review
Report Review

STAY AWAY. I was frauded by a company online that I gave my BofA debit card too. After I noticed the fraud, I filed a complaint showing that this was a rampant fraud, backed it up by the company who I thought I was paying stating it was a fraud scheme. BofA still denied my claim to have the money refunded to me because they said I gave them my CC info. I will be finding a new bank.

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
Follow William H.
Unfollow William H.
Send Message
Share Review
Report Review

Bank of America customer service is pathetic! To get an actual customer service representative on the phone, you have to wait a minimum of 1/2 an hour before you get one that is incompetent. The bank relies heavily on computer support and absolutely fails to address unique problems. DO NOT BANK WITH BANK OF AMERICA!

Date of experience: February 3, 2025
Florida
1 review
1 helpful vote
Follow Thomas F.
Unfollow Thomas F.
Send Message
Share Review
Report Review

Hold time on phone
December 17, 2024

I waited 42 minuets to speak to someone before i hung up without talking to anyone. This is the worst bank I've ever had to deal with.

Date of experience: December 17, 2024
North Carolina
2 reviews
0 helpful votes
Follow F. R.
Unfollow F. R.
Send Message
Share Review
Report Review

Too big to fail = corrupt bank.
Based on my experience. They run a promotion, get you hooked, and they don't deliver on their promise, and they say it is in the tiny tiny tiny fine print. Shame on them. 30 years loyal to them, and they are not loyal to you.

Date of experience: October 4, 2024
Romania
5 reviews
3 helpful votes
Follow Go To Revive Crest.com for Help l.
Unfollow Go To Revive Crest.com for Help l.
Send Message
Share Review
Report Review

I strongly caution against engaging with Bank of America, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Date of experience: October 1, 2024
GB
1 review
1 helpful vote
Follow Zara D.
Unfollow Zara D.
Send Message
Share Review
Report Review

Review for Bank of America:

I have been a loyal Bank of America customer for over 10 years, consistently making payments on time. Recently, while traveling abroad, I missed a payment of around $10 because I didn't have regular access to my online account. To my shock, BofA closed my credit line without any prior notice via email.

I discovered this only when I tried to purchase a ticket. Despite attempting to resolve the issue through the mobile app and calling international support, I received no assistance. The customer service was unhelpful and informed me that they could not reopen my credit line.

To make matters worse, I am currently under a medical situation and desperately need access to my credit card, which is now closed. This experience has left me extremely disappointed and frustrated with BofA's lack of support and communication.

Date of experience: August 3, 2024
Texas
1 review
1 helpful vote
Follow Patrick L.
Unfollow Patrick L.
Send Message
Share Review
Report Review

I am so tired of your branch on Beach st. In Fort Worth, TX. I am a business and personal account holder. Every single time I have to go in which I try to avoid at all costs I wait forever to process a simple deposit. Why? Because I have to wait behind all non-customers cashing checks. One day I was even told the commercial teller line is closed as I was the next customer. Today, the new check scanners either don't work or the employees don't know how to operate them. So, again, I waited for the poor teller to try the scanner at least 10 times while I (guess) waited. There are seemingly dozens of people working the bank but when there is a line waiting for tellers no one EVER steps in to assist. It has become clear to me that this is just standard operating procedure for the entire organization so I will be making the decision to move all of my accounts. 4 in total, 2 of which are quite sizable. Good riddance and good luck to you when you treat customers as a burden.

Date of experience: July 23, 2024
Tennessee
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Send Message
Share Review
Report Review

Don't Care and Toxic!
January 30, 2025

I have had a business account with BOA for over 40 years. Someone got my account number and charged fraudulent charges on it. They eliminated the charges the first few months and issued me a new account number but new fraudulent charges (same vendor) appeared the next month. This whole scenario repeated itself for 5 months (5 new cards with new account numbers and 5 new sets of fraudulent charges that they ruled Fraudulent) finally they admitted that they could not protect me from Visa who was giving the vendor my new account number each time. The, they determined that the charges (formerly ruled Fraudulent) were legitimate because I had an established relationship with the vendor and demanded payment. They are so incompetent they are actually toxic!

Date of experience: July 31, 2024
Washington
16 reviews
17 helpful votes
Follow Mike B.
Unfollow Mike B.
Send Message
Share Review
Report Review

Had $1000 wired to Bank of America, Never deposited money. Talked to TWO different people, finally told "funds would be availabe Friday". Teusday, still not here. Called and had chat. "I don't see wire transfer" even though TWO different associated confirmed they received it a week ago. WEEK AND A HALF NOW, and the funds are still not there. Roth IRA shows they were sent WEEK AND A HALF AGO. Complaint filed with Florida Office of Financial Regulation. Would YOU do business with a bank you cannot trust with your hard earned money. Once Funds do clear, IF THEY EVER DO, I will be looking for a reliable bank! Otherwise you might be asking, "where's my money?"

Date of experience: August 27, 2024

Overview

Bank of America has a rating of 1.2 stars from 650 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bank of America most frequently mention customer service, credit card and online banking. Bank of America ranks 295th among Banking sites.

service
338
value
316
shipping
16
returns
20
quality
310