Have bought from thus company many times over many years, this is the first time I have had a problem.
I placed order and my payment was taken over a month ago, when I check order status is states " pending review"!
No one answers the phone and no reply to many emails, and phone messages!
Do not understand how they can run a business!
Ordered over $100 in parts.
Charged card immediately and received tracking number.
That was on 05/31/2021
It's now 09/09/2021 and no product.
Numerous calls to full mailbox and emails have went unanswered.
Filed fraud report with my bank and have received credit back.
Avoid this scam outfit at all cost
I ordered $34.00 worth of parts on 05/12/2020 it is now 5 months later and have never seen my parts. I have emailed multiple times with no response and called their phone number but the mail box is full and no one ever answers. I guess I am screwed out of my money. I am glad I did not send them more. Stay away from this seller.
Ordered some hardware thats hard to find. Was concerned when it took a few days to ship, but it arrived in about a week and was as expected and good quality. I had my doubts reading the reviews but they came through.
Scammed us out of $230.00. Can't get a hold of anyone, voice mail box full, won't return emails. Turned it over to our credit card company. Don't and i repeat, don't do business with these scammers. Good for them there in California.
Our company was searching for a specific style of drain and we found what we needed on MPD's website. Turns out their part was mislabeled and we received the wrong size part. We ended up using it and modifying what we had been using for years to fit this drain.
We then made another order and paid them and never have received any confirmation. We then were desperate for parts and ordered through Amazon. So far amazon contacted us and said the shipping date has been delayed. So who knows if we will get parts.
They dont answer emails or calls. Do whatever you can to avoid this company as they are a pain in the a**...
Order a $185 worth of parts. They where all wrong. Followed their instructions on there site for returns. It has been 8 weeks since I mail merch back. Tracking number says they received it in 4days. I send a email and phone everyday for past 2 weeks and no response. I rate -10.
The order came in missing a part rendering it useless. I Sent 7 emails over the course of a year just asking them to send the missing part. They never responded- Scam company- they should be shut down!
Order several stuff in the past when they were just starting in 2009 thru 2010. Now issue with product quality control and lack of response from the merchant or owner Steven Lui I would never buy anything from them. Last item purchased 12/2019 had to claim against PayPal to get a full refund due to lack of communication from merchant and Steven Lui.
I have placed 3 orders with MarinePart Depot. I ve had no issues of any kind. My orders have been as described and arrive decently quick enough. I see all of the negative reviews but in no way has my experience been anything other than perfectly fine.
Overview
Marine Part Depot has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Marine Part Depot most frequently mention credit card, tracking number and mail box. Marine Part Depot ranks 27th among Boat Parts sites.
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- Rancho Santa Margarita, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members