Lyft

Be careful review drivers on Lyft. I gave a one star review and the response from Lyft was an 80 dollar charge… they are crooks I got threaten from a driver who said if I gave a bad review he knows where I live,… the Lyft blames me …. Do not use Lyft they are crooks

On 2-6-2025, at Ohare, at around 6:50 PM, I submitted a request to Lyft for a ride down town, shortly after I replied via the app, that I had my luggage. At 7:05 PM Lyft shared via a text, that "Your ride details and price are locked in. We'll match you with a driver when you're closer to the pick-up spot." I was standing just inside the airport, just beyond the recommended exit gate, since it was below freezing outside, and there was already a crowed at the door. At 7:12 Lyft texted me that "My driver is arriving in 9 minutes." Then at 7:20 Lyft texted me again, that "You'll be matched shortly. When we have your driver's details, we'll let you know". I guess someone dropped me. At 7:30 Lyft sent me another text "Be ready outside..." and gave me the driver details. I walked outside. At 7:42 I received another text from Lyft, "Look for a white... they'll wait for 2 min before wait time fees apply." I think it was closer to 7:50 that the car finally arrived. In the meantime my phone ran out of battery life. Lucky I remembered the car model and part of the driver license plate number. Afterwards, I tried to reach to Lyft directly. They have no means, or options for me to share my experience, that I was able to find. I feel it is very unsafe to tell customers to wait outside in the freezing, all the while the app keeps telling the customer to stand outside and that the driver is coming and will be there in 9 mins, and does not arrive until much later. Driver was great. Lyft's software did not provide me with accurate driver arrival times, while I froze standing outside. Next time I will take CTA.

I was going to use Lyft for the first time -Uber being my preferred choice. I was heading to Jamaica and using the App called for a ride with Lyft. It did not go well: Lyft said my payment could not be processed with my card. I used the same card successfully with Uber. Unknown to me my card had been used by Lyft to debit a payment of $25. This feels like fraud, and Lyft has refused to refund my money. I will never use Lyft. I gave one star because I couldn't find zero.

Stay away from this $#*!ty company. I was a driver and it a joke. They stealing money from drivers while customer is paying too much

The absolute worst experience ever. I was overcharged $20 for a ride from the ATL airport. I set the location on the app, it switched the dropoff place on me. I told my driver (Ndeye Selbe) that it wasn't my stop, and she requested I send her $30 via Cash App instead since it should not be charging me. But guess what they did and I'm 38hot. The $30 was the original price for my supposed to be dropoff location. I asked for a refund but they only sent me a funky measly $5 for it. What a load of crock. I hope they get sued again for false practices. I'll never use them again! Crash!
Crazy that I can't upload my screenshots of the conversation and my cashapp. When I figure it out I will.

I booked Lyft to pick up a friend first, then me, and finally take us to downtown L.A. At the scheduled arrival time, I received a call from the driver, who informed me he was at my friend's address. However, he gave me a different address that was about 2 miles away. He claimed we were no-shows and said he was leaving. Shortly after, I received a text saying I would be charged $10 for the no-show.

The issue is that the app had confirmed the correct pickup and drop-off locations in the proper order, which I documented with a screenshot. It seems the driver may have used this situation to avoid the trip and still collect a $10 fee for a bogus cancellation.

Contacting customer service was nearly impossible, and navigating the app to file a complaint was frustrating and time-consuming. After about 15 minutes, I was finally informed that I would be reimbursed the $10. At the very least Lyft should verify ride cancellations with customers before applying charges. Due to the delay, we missed our seats at the concert and had to stand for the entire event. The experience was extremely disappointing.

No payment for my work so far!
I am doing Lyft ride in Calgary since March 25,2024.I added my GST and fulfilled my all the details but couldn't saved my bank details after several attempts.I chatted more than 10 times during this time to seek help for my payments and resolving this issue.
Lyft has pathetic help centre agent who send stero instructions.No email or phone no for help and close chat instantly.
They are holding my payment with no reason it's 857.30$.
Anyone can help me please?

This garbage company is a complete scam! I accepted a ride for from Middletown CT to Waterbury CT (40 minute ride) about 24 miles. I accepted it for $60.97. Once the ride was completed there was no change in the amount. About 2 days later I checked my actual bank account and there was a pending charge from Lyft for $161.96. I assumed it was just pending and the actual amount would come up once it went through. I was wrong! It went through for 161.97. I go back and check the Lyft app and it is now showing 161.97 with no explanation as to why there was an extra $100 charged! I've tried reaching out to Lyft by email and their help support system through the app and there's no way to talk to a LIVE PERSON. There's no customer support number either. This is a scam. They absolutely scammed me. I will never ride with Lyft again. I've never had issues like this with Uber. I guarantee this has happened to hundreds of other people as well. We all need to report to the BBB or something because this has to be illegal!

On May 3rd, around 4 am, our Lyft driver said he needed to stop because of a low pressure light. Since it was in a dark, secluded area, we felt unsafe and declined his request. He completed the first drop-off at the Southwest departure counter, but then refused to take me to my designated stop at the Delta departure counter, even though the extra stop fee was already paid for.

This left me frustrated and concerned, especially considering the initial request to stop in an unsafe location. Lyft denied my request for a full refund, offering only a $5 credit. This lack of an acceptable resolution is disappointing. In my opinion, a full refund should have been granted since the driver refused to complete the agreed-upon trip, especially after we declined his unsafe stop request.

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha