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Lyft
Questions & Answers

905 reviews

Here’s what buyers have asked with answers from Lyft staff and previous consumers.

13
questions answered
0%
answered within 1 day
Question:

Dear Lyft Support. Am so depressed right now, I was unjustly accused and with that my account got deactivated. I wish some one could get back to me and listen to my side of the story. I picked up that passenger from her house and i dropped her to her destination. She refused to get out of the car saying that that was not the location she had put in. I immediately reported this to lyft and i that caos trying to ask the customer to get of my car because she had refused to get out. I recieved a request from another customer and i accidently accepted it. I immediately called the lady and explained the situation to her but she was not happy i asked her that i may need to cancel her ride so that i can deal with this first and she said no she needed to go somewhere immediatley. I didnt pick her with another customer in but i called her and explained the situation and asked her if she could kindly request for another ride. It took me like 25 minutes to sort the situation and i contacted lyft. Please help me i dont want to deactivate my account i love working for lyft.

Answer:
They randomly out of the blue deactivated my account. This was there explanation. We found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform. I can honestly I have not violated anything so clearly there is something wrong with there information but the worst thing is they dont even tell you what the problem is. Oh well guess take my business to uber instead.
By samta v., over a year old
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Question:

Do drivers get a signing bonus? If so how does it work?

Answer:
Lft runs different promotions and depending on promotion they promise a signup bonus(500-1100$). Now if they really pay the bonus it's totally up to their discretion.in my case they didn't pay. I completed the 60 Rides required in the first 30 days, which was the requirment to qualify for the bonus but they still didn't pay. After a brief email exchange with a lyft employee(they do not give their position or full name) they stopped answering. Now I am filing a complain with BBB and I will let you know where it goes when I have updates.
By Constantin R., over a year old
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Question:

Lyft overcharged me 50 dollars in my bank account. Has any 0ne figures out a way to get the money refunded?

Answer:
Lyft's customer service is terrible. If they won't correct it, file a dispute with your credit card company.
By david y., over a year old
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Question:

Hi this is Katie when I picked pick up and drop off and I do save and wait will they still come pick me up

Question:

Are you trying to get more money from customers (https://abc7.com/society/southern-california-couple-accuses-lyft-of-vomit-fraud/5240854/)?

Question:

I just got the "Lyft" app and there's a dollar charge on my credit card already. Why?

Question:

I applied & waiting for an answer about their Express Driver. Where in Connecticut are the GM Dealers

Question:

Why can't I schedule a ride to DIA? Your app isn't cooperating. I am too afraid of missing flight by ordering on day of

Question:

How much is lyst

Question:

you work for lyft?

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