On 06/17/2024 A Lyft driver (LUCIAN- IN A KIA NIRO) picked me and my husband up from the BNA Airport. At first he was being very generous helping us put our bags in his truck and then even offering me some over-the-counter drugs that he got out of his car compartment, due to me being in pain. The ride went well until we got to our drop off location and my husband was trying to get his cell phone off of the back seat when the driver pulled off without stopping even though he heard us tell him to wait and this was after we got our bags out of the trunk of his car. He knew that we needed to get the phone off the back of his seat and he intentionally drove off with the phone. We called my husband's phone over 20 times and he refused to answer the phone. I was once a Lyft driver and I know of the policies and I do know what's human and what is inhuman. What this driver did was in human and intentional. Since then, my husband has been getting emails that someone has been trying to get into all of his personal accounts but the codes has been coming to his new cell phone in which we had to pay our phone servicer to get a new phone. Little bit that the driver knew, my husband was recently a cancer survivor and had all of his specialist phone numbers in that particular phone that he drove off in. But the driver did not care. We reached out to Lyft and they never attempted to try to reach out to the driver they never even got back to us to let us know if they attempted or what other options could be done. The only thing that lift told us is that they are not responsible for missing and lost items due to their policies. A police report will be filed against this driver. I did take a screenshot of his name and the kind of car that he drove to pick us up in so he can never say that he did not pick us up. We had to disable that phone that he drove off in and I'm sure that this is not the only thing that this driver has stolen from passengers due to his action. I was at one point and anything that was ever left in my car I immediately contacted Lyft and I immediately return the item to the passenger. What this Lyft driver did was unprofessional, in human and intentional. I uninstalled Lyft app off of my phone and I would never be using their services again.
P.S. NOT TO MENTION HE CHARGED US FOR 2 RIDES THAT NIGHT!